Associate Business Administration / Customer Support

We are recruiting for an Associate Business Administration / Customer Support for the Europe Corporate Finance department No1

Profile Summary

• To provide customers with high quality support. Agree deals and rates for various banking products, such as Loans, Deposits, Foreign Exchange & various types of Trade Finance. Responding to inquiries from Customers and processing the day to day transactions and requirements of our international clients. Maintain high levels of satisfaction and respond quickly and accurately to requests received by email from Clients and internal enquiries.

Duties and Responsibilities

• To provide a customer dealing service related to various banking products, such as Loan, Deposit, Foreign Exchange, agreeing rates and booking deals on behalf of clients.
• Set up, maintain and renew Customer Facilities.
• Processing applications, reading documentation and updating client information on internal systems.
• Know Your Customer practices and knowledge of anti-money laundering policies for the registration of new Corporate Customers.
• To maintain relationships.
• Ad hoc duties as allocated by the Head of Customer Support.

Compliance responsibilities

• Comply with various regulations ( including Anti Money Laundering).
• Comply with internal policies and procedures.

Qualifications, Skills and Experience

• Experience and knowledge in banking or within a financial background.

Skills and Experience

• Very good organisational, time management, numeric skills, ability to communicate to a high standard – both written and oral.
• Very good customer service and Teamwork.
• Experience with various types of Bilateral Loans, Deposits, Foreign Exchange, Trade Finance, Payments, Bank Accounts, Mandates, Indemnities.
• Fluency in English essential.
• Fluency in Japanese both written and verbal is preferred but not essential.
• Excel skills.

Key Indicators

(Performance indicators)

• Meet time sensitive deadline throughout the day or month.
• Setting up customer facilities.
• Maintain a good level of customer satisfaction and relationship with Mizuho colleagues across the worldwide organisation.
• Maintain a good level of accuracy when handling data to reduce and avoid errors.
• Awareness of revenue generation and cost saving through daily dealings.
• Provide feedback and propose ideas for internal procedural improvements.

(Risk indicators)

• Money Laundering related issues.
• Daily operational errors.
• Missed deadlines.

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mhcb.co.uk and we will be happy to help

Mizuho Bank provides financial and strategic solutions for the increasingly diverse and sophisticated needs of international clients, focusing its efforts on serving major corporations, financial institutions, individuals and public sector entities. A relationship management approach to serving clients enables Mizuho Bank, together with group companies including Mizuho Trust & Banking and Mizuho Securities, to develop customised solutions in areas such as corporate, structured and project finance, transaction banking and risk management.
With 81 offices outside Japan, Mizuho Bank offers both local experience and the ability to progress careers across its global business network. Mizuho Bank is a subsidiary of the Japan-based Mizuho Financial Group, Inc, one of the largest financial services companies in the world, with total assets of approximately US $1.8 trillion (as of March, 2016). Mizuho London Branch has over 850 employees, Mizuho Bank employs over 27,000 employees and is part of the Mizuho Financial
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