AddressAbout The Role
New ways to improve the patient experience
Our administration and customer service hubs are organised by specialties which include Orthopaedics, Gynaecology, ENT and Ophthalmology. Each team is responsible for all appointment bookings, from the first Outpatient visit, to surgery and post-operative reviews and includes liaison with referrers and external providers of diagnostic services. There is a high level of patient contact over the telephone and in reception areas. You will be overseeing and line-managing a team of approximately 10 administrators.
Providing leadership and direction to the hospital patient admissions team whilst undertaking a hands on functional role within the team. To agree the structure and functions of the admissions team in line with the Deputy Manager /Theatre Manager and the team to facilitate effective delivery of the key admissions processes.
To be responsible for the admissions team people management including recruitment, induction, management of annual leave and absence, team meetings and communication, staff development and training and succession planning. Ensuring management of all aspects of the patient processes are completed at all stages of the pathway seamlessly and smoothly.
What you'll be doing
- At least 2 years previous managerial/ Team Leader administration experience in a health care setting
- Strong administration and organisation skills
- Experience of people and performance management Sound knowledge and understanding of IT and software packages (Word/Excel)
- Excellent Communication skills (Written and Phone)
- An extensive range of wellbeing and lifestyle benefits
- Increased days of annual leave with years of service.
- The support you need to grow in your role and continue your professional development
What we’ll look for in you
Here at Practice Plus Group, the secondary care we provide is second to none. The consistently high CQC ratings our hospitals and surgical centres receive bear testimony to that. Our success is all down to the care, skill and commitment shown by our teams across the UK.
It’s a chance to be part of an agile and innovative healthcare company that’s determined to help our partners introduce new ideas and new ways of working, it’s an opportunity to pursue a rewarding career as a key member of a caring team.
If you have any questions, contact kerry.mills@practiceplusgroup.com
We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK
