- Major responsibilities are directed by the needs of the line/business. Duties include but are not limited to:
- Uses own judgment to make decisions, within scope of responsibilities. Handles complex and non-routine issues on a periodic basis. Receives minimal direction in completing daily work activities.
- Takes initiative to complete work.
- Makes final travel arrangements for supervisor/team members with little direction.
- Sorts and prioritizes email, voice mail, chat messages and takes appropriate actions.
- Handles organization of supervisor’s calendar, optimizing their time effectively (prioritizes meetings, serves as a gatekeeper, alerts supervisor to changes, considers time zone differences when scheduling)
- Judges the urgency of requests and takes appropriate action to gather information and materials to help supervisor/team members handle situations (retrieve documents for support of situation resolution)
- Uses understanding of department workflow, established guidelines and priorities when scheduling department resources (support staff vacation schedules, clerical tasks across group members)
- Uses broad understanding of Pfizer business organization, products, services to appropriately assist in handling supervisor’s more complex requests and complete their own work: o Schedules meetings outside department, inviting appropriate individuals on behalf of supervisor.
- Distributes documents/e-mails/communications on behalf of supervisor.
- Uses general understanding of department, products, services and customers to support supervisor:
- Responds to customer requests within appropriate timelines/guidelines o Identifies errors and/or omissions in documents/mailings.
- Elicits information from requestors to clarify requests and refers to appropriate responder within department.
- Identifies and utilizes key contacts internally and externally who are contributors to accomplishing work required.
- Is knowledgeable resource for others within department.
- Handles a variety of issues and problems with limited supervision, finds innovative ways to overcome obstacles and improve operations that impact completion of work.
- Determines how to change approach or method to completing own work when desired results aren’t being JOB DESCRIPTION Pfizer Confidential Page 2 of 2 met (alerts supervisor when a process isn’t working and recommends a solution)
- Handles a variety of issues and problems with limited supervision and finds innovative ways to overcome obstacles and improve operations that impact completion of own work.
- Coordinates resources internal and externally to assist in resolution of work.
- Anticipates next steps required to complete a task and takes appropriate action to alert supervisor (reorganizing schedules to accommodate an important meeting in supervisor’s schedule)
- Represents supervisor in day-to-day situations within specified parameters to handle routine issues and respond appropriately
- Answers questions regarding department/division operations or supervisor’s work on their behalf (provides information regarding agenda content for meetings)
- Participates on Pfizer task committees with guidance from supervisor.
- Independently develops or enhances documents with little direction from supervisor (drafts communications and/or presentations)
- Contributes to administrative department management through effective completion of own work (tracks department expenses/invoices, staffing, equipment, creates and maintains spreadsheets)
- High School Diploma or GED
- Previous experience that demonstrates ability to proactively carry out administrative functions proficiently, and to complete quality work in a timely manner.
- Excellent attention to detail, time management, organization, and prioritization skills.
- Demonstrate expert knowledge and proficiency with general office procedures, such as telephone reception, customer service, e-mail etiquette etc.
- Demonstrated experience coordinating domestic and international travel.
- Demonstrated verbal and written communication skills.
- Strong working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Bachelor's Degree
- Experience using applications, such as Concur, WebEx and Ariba
- Ability to take direction and work with minimal oversight.
Work Location Assignment: Flexible