Administrator

One of our local authority clients are currently recruiting for an Administrator. This is a temporary contract for 5 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

The successful post holder will be expected to provide a comprehensive and effective administrative service to operational staff in the Social & Community Services Adult Social Care Team.

Duties and Responsibilities

• To act as first point of contact for the team, taking initial information via telephone calls, recording and routing these correctly: dealing with the enquiry wherever possible, forwarding onto Duty workers or named workers. Taking accurate messages and/or referrals; dealing with all callers tactfully and in a friendly, helpful and professional manner. To forward messages using the range of integrated systems available e.g. email, voicemail, text etc.
• To undertake case recording onto our database, and the Social Care Records (and to provide support to operational staff undertaking this work.
• To maintain other databases belonging to SCS; to provide performance management information as required by Managers.
• To introduce, develop and maintain office systems (electronic and paper) as directed by the Senior Administrative Officer, Business and Planning Manager or Locality Manager, e.g. assisting the team to manage electronic folders, systems recording absence, waiting list, etc.
• To provide general administrative support to the team, to include photocopying, creation/maintenance of Excel spreadsheets, sickness monitoring, annual leave requests and other ad-hoc tasks as required.
• To process post, documents, etc. accurately and in a timely manner.
• Liaise with admin colleagues and team professional staff when necessary to ensure correct entry of post and documents into the system.
• To use Outlook Calendar to maintain diaries, including making appointments, scheduling and arranging meetings, booking rooms, updating team calendars and rotas and managing other associated systems.
• To use Outlook Mail to manage incoming and outgoing work into the Team Duty Mailbox. To provide administrative support and general assistance to Duty OTs and SWs. To cover other teams Duty Mailboxes as required.
• To undertake all relevant administrative tasks and responsibilities to do with regular meetings, including room booking, refreshments, the preparation and circulation of papers for meetings and minute taking.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.