Administrator

Contract:  Permanent, full time  

Salary:  £26,301 - £30,583 plus £3,954 London Weighting Allowance per annum 

Location:  Victoria animal hospital, London SW1V 1QQ 

Closing date:  Wednesday 26 June 2024   

Interview date:  4 & 5 July 2024 

We’re recruiting a Senior Administrator to join our team at our Victoria animal hospital.  At Blue Cross, we are committed to providing exceptional veterinary care to thousands of pets every year. We are seeking a dedicated and experienced Senior Administrator to lead our administration team and ensure the seamless delivery of our services. 

More about the role 

As a Senior Administrator, you will be responsible for leading a small team of administrators, providing efficient and comprehensive administration services that support our hospital teams. Your leadership will be crucial in maintaining excellent communication, managing financial processes, and ensuring the smooth operation of our administrative functions. 

This role will include duties such as: 

• Leading and managing a team of administration and finance members across our three London hospitals, ensuring effective communication and awareness throughout the facilities. 

• Managing office administration, which encompasses overseeing all aspects of stock control and ordering, including the procurement of drugs and consumables for the entire hospital. 

• Managing financial processes such as cashing up, reconciliation, and debt management.  

• Working closely with hospital teams to understand their needs, as our customers are our team members within the hospital. 

• Collaborating with stakeholders across the wider Blue Cross to align administrative functions with organisational goals. 

• Preparing and managing the team rota. 

• Booking and administering locums and agency staff. 

• Handling department and meeting room diaries. 

• Welcoming visitors to the hospital and conducting tours. 

• Event planning of our annual summer fayre and fundraising events 

This is a full-time role of 35 hours per week Monday to Friday. Due to the nature of the work of Blue Cross, and this post, it may be necessary to exceed these hours when the workload demands. 

 
About you 

The person should have excellent listening, communication, and people skills to handle emotional and complex situations, always balancing empathy with professionalism. You should present yourself professionally to everyone within the organisation and externally, and your work should reflect our values and culture. You'll need to be organised and structured, with the initiative to tackle and resolve various issues. Additionally, you should be adaptable, able to prioritise tasks based on workload, and use discretion since you'll be dealing with confidential and sensitive information. 

You'll be required to work at any of the London hospitals and occasionally travel to other sites as part of your duties. 

Knowledge, skills, and experience   

• Extensive administration experience 

• Previous experience of managing a small team 

• Experience of financial management including cashing up and reconciliation 

• Experience of providing a high level of customer service 

• The ability to effectively communicate with different audiences of varying seniority and in challenging situations. 

• Excellent level of IT literacy and using Microsoft 365 products (i.e., Word, Excel, PowerPoint, SharePoint.) 

• The ability to demonstrate, understand and apply our Blue Cross values   

Although not essential, it would be great if you also had: 

• Previous experience of managing teams across multiple sites 

• Experience in managing complex rotas and logistics, including the ability to juggle their own schedule and coordinate others 

• Experience of stock control and ordering 

• Knowledge of medical/veterinary administration  

• Knowledge of the charity and voluntary sector   

How to apply  

Click the apply button below and complete the online application process before the closing date on Wednesday 26 June 2024.  

We reserve the right to close this vacancy early should we receive an overwhelming response.   

Blue Cross benefits    

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.   

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.   

Our generous benefits package includes:   

• Enhanced annual leave entitlement: 30 days plus bank holidays    

• Pension scheme with enhanced employer contribution   

• Health cash plan  

• Life assurance   

• Unlimited access to an employee assistance programme  

• Programmes for physical and mental wellbeing support  

• Free access to GP via MetLife  

• Recognition scheme Annual volunteer days 

• Claim for professional fees  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.