Administrator

‘Everyone is different. At Humankind we value your difference. Join our inclusive organisation.’
Administrator
Location: Inspiration House - Bowburn DH6 5PF
Working week: Monday-Thursday 8:45am-4:45pm and Friday 8:45am-4:15pm
About the role...
To provide the full range of administrative support for the Housing department, ensuring the service operates efficiently and effectively on a day-to-day basis.
Key Accountabilities:

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported, and where appropriate signposted to service staff and/or relevant partners.
• Maintain electronic and manual appointment systems and ensure clients are provided with the appropriate information.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages.
• Coordinate room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.
• Maintain accurate and up to date records and work in accordance with organisational guidelines and procedures.
• Be responsible for service good housekeeping, ensuring that equipment, stock levels and general supplied are maintained at an adequate level to enable effective service delivery.
• Support an effective petty cash system for the service including maintaining accurate petty cash records.
• Assist the team in the coordination and planning of events and specific projects.
• Provide support and cover for colleagues.
• Work in accordance with all all relevant legislation, policies & procedures and guidelines - both internal and external.
• Keep abreast of policy and professional development within your area if professional expertise.
• To promote, adhere to and live our workplace values of being honest, committed and inventive.

About you...

• You must have a NVQ Level 2 in Business Administration (or equivalent) or demonstrable related experience.
• Proficient in Microsoft Office programmes.
• Administrative skills, including experience of working within electronic monitoring and recording systems.
• Ability to collate and disseminate information.
• Previous experience in an administrative role.

To view the full job description and person specification, please click here.
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The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.
What can Humankind offer you?
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family-friendly policies

• ️ Happy, Healthy You! – our wellbeing offers for our workforce

Employee Assist Programme and Humankind Support Networks
Humankind is an equal opportunities employer
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential.
We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application please contact the Recruitment Team at people.recruitment@humankindcharity.org.uk.