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Form of work
SalaryWe partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video.
About Shared Services
Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment and helpdesk support.
What will you be doing?
You will deal with a variety of queries in relation to payroll, recruitment, accounts payable and expenses. You will answer telephone queries, respond to emails and provide exceptional service to your customers by offering right first-time information, providing updates, engaging with internal teams to meet targets, SLA’s and KPI’s and continually look for ways we can improve our processes, systems and service offering.
Main Responsibilities- Responsible for operating high volume query management system, answering calls, emails and chat box queries
- Keep customers informed of the progress of their queries / expected delivery updates
- Collaborate with internal teams to share information and best practice, working towards targets and providing first class service
- Build rapport and customer confidence by dealing with queries effectively
- Continually looking for ways to improve our processes, systems and the service we offer our customers
- Deal with sensitive and confidential information, adhering to GDPR.
We want you if you can:
- Take ownership for the activities allocated and work to agreed timescales
- Deliver (administration/ customer service or data entry) tasks right first time and have strong attention to detail
- Can communicate at ease with internal colleagues, our wider employee network and external businesses we work with
- Computer literate and can navigate your way around a variety of systems
- Work as part of a team to deliver collective objectives and drive continuous improvement
This role is based in Shared Services:
Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
About Network Rail We own, repair, and develop the railway infrastructure in England, Scotland and Wales. We Matter To Millions - YouTube). We are a Stonewall Top 100 Employer
We’re an organisation where people matter. We matter to millions.
As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information
All candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
Closing date: Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact: Hamidur.Rahman@networkrail.co.uk
Package DescriptionRole Title:Administrator/ Helpdesk/ Data Input/ Payroll
Salary: £21,820 per annum
Contract Type: Permanent and Fixed Term Opportunities available
Location: Square One | 4 Travis Street | Manchester M1 2NY (Hybrid Working 60% of your time in the office)
Working for us you will get access to:
- A blend of home and office working (city centre location)
- 28 days holiday's + bank holidays
- A 35-hour working week (+ access to apply for flexible working & agile working)
- A huge 75% discount on leisure travel on most Train services throughout Great Britain + A huge 75% discount on commuter on train travel in addition to leisure travel
- Regular 1-1s with your manager discussing your development
- Access to apply for further study
- A laptop to call your own for the duration of your employment
- A range of enhanced pension schemes
- Shopping discounts/ Cycle to work schemes/ gym memberships and much more!
This is a Talent Pool vacancy where you will be considered for any future roles we have within Network Rail Shared Services so you may not be contacted immediately, if at any point you no longer wish to be in this Talent pool please email rsresourcing@networkrail.co.uk and we can remove from the talent pool.
