Address
Salary England
2.5-5 Years
UK
Job Description (Posting).
JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
DWP-FSS-Desk Side Services
Employee Group
Business Line FT
City
Leicester
Entity
INFRA
Auto req ID
1390066BR
Expected Date of Closure
08-Jun-2024
Reporting Manager Designation
Associate General Manager
