Administrator - Plumlife Management

Reporting into New Business & Plumlife Projects Manager, you will offer full administration support to the New Business Team and other Department Managers which includes supporting on specific campaigns and projects. In addition to on-boarding new customers in a way which is timely and creates a positive customer experience.

What you'll be doing:

• You will deliver high quality administration for the Plumlife team to support efficient and effective working.
• You will prepare letters, reports, minutes of meetings, statistics and other documents using various information technology packages.
• You will send customer satisfaction surveys and compile the results, ensuring the customer handover process is efficient by;
• Move in packs being accurate and sent out on a timely basis
• Customers are clear on both their and our responsibilities,
• Payment mechanisms are set up quickly to avoid arrears,
• Customer profiling data is captured and accurate
• You will be responsible for general administrative tasks, including setting up team meetings, arranging training sessions, taking minutes of meetings etc.
• You will assist the team with administrative tasks as required ensuring efficient and effective working practices, and freeing up the time of field-based colleagues to provide services within their patches.
• You will support in the collation and production of reports and management information relating to performance and compliance as required and disseminate within the team.

What you'll need:

• Qualified to minimum GCSE grade C or equivalent in English and Maths.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service and a positive attitude to towards resolving customer queries and complaints, ideally in a housing or property management environment.
• Experience of collating information in an organised and planned way and presenting this in a way that is easy to understand.
• Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations.
• Experience of undertaking administration tasks, preferably in a busy housing/property management environment.
• Proficient in a range of Microsoft Office and case management applications.
• Effective liaison with colleagues/other stakeholders to exchange information and resolve problems.
• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What we need from you:

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• Ability to, and comfortable with, making decisions supported by knowledge and experience.
• Able to complete tasks accurately and manage competing priorities to meet deadlines.
• Ability to accurately collect and record data.

What we give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
• Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
• Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
• Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Location: Head Office - West DidsburyContract: Permanent, Full timeSalary:up to £26,000Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Closing date: 15-04-2024

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