Administrator

Our client is looking for a competent Administrator who will play a pivotal role, primarily responsible for handling customer inquiries, scheduling engineers diaries, and ensuring seamless coordination. Reporting to the Project Coordinators/Administration Manager, the successful candidate will contribute to the efficient planning and execution of various contracts while upholding the highest standards of customer service.

Based in Bathgate, Monday to Friday with core office hours, the position is fully office- based. With a salary of £11.44 per hour, this position is initially a 3-month temporary position with the view to go permanent based on performance after the 3 months.

Main Duties and Responsibilities:

- Manage incoming customer inquiries promptly and professionally, ensuring accurate information and timely updates across relevant systems.

- Collaborate with Project Coordinators/Administration Manager to plan effectively, meeting departmental KPIs and project deadlines.

- Carrying out outbound calls to schedule work projects, updating internal systems and client databases to maintain accurate records.

- Resolve customer complaints within Company timelines, prioritising customer satisfaction.

- Generate and analyse reports using in-house systems and Excel on a regular and ad hoc basis, aligning with business and client requirements.

- Ensure compliance with internal SLAs regarding installation numbers, planning, and project completions, proactively addressing any issues.

- Act as a liaison between the company and clients, providing updates on project status and addressing any concerns or queries.

- Perform additional duties as required by evolving business needs,

What you need:

- Previous experience in a similar administrative role.

- Excellent communication skills, both verbal and written, with a strong customer service orientation.

- Proficiency in Microsoft Office Suite, particularly Excel, for report generation and data analysis.

- Strong organisational skills and attention to detail, with the ability to prioritise tasks effectively.

- Proven ability to work collaboratively in a team environment, fostering positive working relationships.

- Adaptability and flexibility to navigate evolving priorities and deadlines in a fast-paced environment.

- Knowledge of energy efficiency measures and technologies is advantageous but not essential.

Join Our Team:

If you are passionate about driving positive change through sustainable energy solutions and thrive in a dynamic, customer-focused environment, we invite you to apply for the Administrator position! Please apply below or reach out to

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

• Access to discount vouchers with many high street brands

• Eye care vouchers and money towards glasses should you require them for VDU purposes

• We can search for permanent work whilst you're in assignments and offer expert interview support and advice

• Weekly pay

• Pension scheme option (with employer contributions)

• 28 days paid annual leave (Based on a weekly accrual)

• Statutory Sick Pay in the unfortunate event you find yourself under the weather

• Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact us for more information.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.