Administrator Planner - 3 Month Ftc

At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking an Administrator Planner who shares our commitment to quality, service, and environmental improvement.

Overview of role:

• The main purpose of this role is to book in planned works, make outgoing and receive incoming calls. Ensure works are planned efficiently and aim for a one call resolution whilst delivering excellent customer service.

. Main Duties and Responsibilities:

• Liaise with customer to progress planned works, ensuring an accurate record is maintained utilising the internal database.
• Support customers with their enquiries during the duration of their planned works, including aftercare.
• Ensure customer enquiries are passed to relevant department/surveyors by email.
• Produce paperwork for surveyors and log generated sales onto spreadsheet.
• Planning installs as efficiently as possible, ensuring departmental KPI’s are met.
• Complaint resolution.
• Process customer completion certificates and keep up to date spreadsheets for monthly submission.
• Process customer payments and issue receipts.
• Gather information for new contracts and devise customer order forms and offer letters.
• Run reports via database/excel on a weekly, monthly, adhoc basis to meet business requirements.
• Respond to customer emails and manage the inbox.
• Process and issue purchase order numbers, whilst keeping corresponding spreadsheet up to date.
• Additional duties as the business requires.

Skills Required:

• Experience of working in a customer interfacing role with exceptional customer service skills.
• Ability to deal with difficult clients or customers with empathy and meet their expectations.
• Ability to prioritise and meet deadlines.
• Previous experience of data entry is desirable.
• Ability to work as part of a team as well as autonomously.
• Excellent attention to detail is essential.
• Excellent communication and interpersonal skills.
• Experience of Outlook packages (Excel, Word, Outlook)

Additional Requirements:

• Disclosure Check (Ongoing basis)
• Flexibility to work overtime as business needs require.

What We Offer:

• £23,400.00 per annum
• 37.5 hours per week (Monday to Friday)
• Life assurance
• 32 days annual leave
• Employee assistance programme with 24 hours telephone and online access
• Generous recommend a friend scheme.
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Employee engagement events to bring together colleagues and families e.g. Everwarm family fun day, summer BBQ, Christmas night out!
• Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).

At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.

Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Everwarm.