Administrator

Administrator

Imperial Recruitment Group are delighted to announce that we are working in partnership with Newcastle College who are recruiting for an Administrator on a Permanent basis.

Salary:                   £23,151 Per Annum

Contract Type:     Permanent

Location:               Newcastle

Hours:                    Full time, 37 hours a week

Purpose of the Role

The Central Information Service provides a central administrative and reception function for all Newcastle College learners. This cross-college information service aims to deliver excellence in its operations, to provide an efficient, standardised front facing operation to the buildings & the learners it supports.

Tasks and duties are distributed across each member of the team, although each member of the team will also have specific lead responsibilities for certain duties or administrative functions to ensure its overall operational effectiveness.

As an employee within NCG, all employees are required to promote, uphold and demonstrate through personal example, our values and behaviours.

• To provide an efficient and effective administrative support service to internal and external customers as part of Central Information Services.
• To ensure that all College systems and processes are proactively and effectively implemented within the role
• To deliver exceptional customer service and to support a high quality service delivery, whilst maintaining compliance within a very busy environment. 
• As an employee within NCG all employees are required to promote, uphold and demonstrate through personal example, our values and behaviours.

Responsibilities:

• To provide a customer focused and responsive service to support the CIS service function to staff, students and management within the College
• To carry out reception duties as required as part of the front of service operational requirements of the service  across the college campus and estate, including satellite sites ( as required).
• Compile and produce timely and accurate statistical returns as required.
• Contribute to the development and maintenance of appropriate systems, processes and procedures to meet the needs of customers of the college.
• Contribute to the achievement of a customer focussed department and provide an appropriate and responsive service to the customers/clients both internal and external.
• Complete clerical and administrative tasks in line with internal and external policies and procedures.
• Deal with enquiries from internal and external sources to provide an effective response to students, clients and other stakeholders.
• Assist in compiling data on a regular or ad hoc basis to assist with the production of information about the college.
• Prepare documents using a variety of different sources e.g. word-processing, spreadsheets, databases.
• Receive and prioritise incoming mail.
• Monitor levels of stock and stationery and report on items in need of replenishment.
• Communicate effectively with staff, students and external clients.
• Provide advice and guidance to students when required.
• Provide administrative support and assistance to managers and academic staff as required
• Work as a flexible and effective member of the administration team.
• Attend meetings and take minutes when required.
• Maintain accurate records both paper-based and manual.
• Support and contribute to other administrative functions as necessary.
• To support all CIS function as required and to support Learner Data Services (NCG) with data input as part of Main enrolment.

Experience/Qualifications:

Evidence of continuous updating of skills and knowledge

Training/qualification in IT skills

NVQ Level ll or equivalent or significant relevant experience

Experience of working in an office environment.

Experience of face to face and telephone enquiries.

Experience of working in a customer focused role.

Experience of using Unit-e & other college IT systems

Experience of maintaining and contributing to the development systems, processes and procedures

Able to obtain a satisfactory DBS clearance.

For more information on this opportunity please feel free to contact Imperial Recruitment Group. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.