Administrator

Administrator

Solihull

£26K

Permanent

Our client is one of the largest Fleet Services companies in the world. As a global business, they offer a fully outsourced, end-to-end finance lease, vehicle management and electric vehicle solution. Due to the continues growth within the company, they are looking for an Administrator to join the team in Birmingham.

• Responsibility for ‘Vehicles off Road (VOR)’ progression and updates.
• Progress chases effectively to make sure the status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate.
• Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering options.
• Identify trends and escalate network performance concerns to Vendor Management.
• Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given.
• Communicate to vehicle and commercial manufacturers regarding parts availability.
• Communicate VOR updates to stakeholders and the business.
• Chase customer authorisations when needed.
• Requesting and organising roadside assistance for drivers when needed.
• Proactive and effective diary, task, activity, and action point management.

Education and/or Training:

• 
  A good general level of education is required.
• Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly.
• Able to use Microsoft Word, Excel, and Outlook to an intermediate level.
• General knowledge of vehicles and equipment managed, regulatory requirements and garage operating procedures advantageous.

Relevant Work Experience:

• 
  Experience of working within a similar role.
• Experience working with Epyx 1-Link is advantageous.
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations.
• Comfortable working to targets and deadlines.
• Experience in the motor industry is desirable, but not essential.

Communicating & Influencing Skills:

• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to express information and ideas in a clear and organized manner.
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers.
• Takes personal responsibility for customer satisfaction and loyalty.
• Works independently or with others within own area or department to achieve team goals.
• Offers support to other team members; follows through on commitments.
• Applies emotional intelligence in responses and reactions.
• Demonstrates consistency between words and actions.
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty, and respect of others.
• Ensuring VOR downtime is kept to a minimum and within any agreed customer SLA’s.
• Following processes and communicating to required stakeholders in a timely manner and to agreed SLA’s where appropriate.
• Maintain individual KPIs (Key Performance Indicators).
• Escalates concerns in a timely manner.
• Keeps well documented notes in the system to aid with understanding of job progress.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.