Adviser Experience Lab Product Owner

End Date
Sunday 03 March 2024
Salary Range
£0 - £0
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
We're looking for a Lab Product Owner for the Adviser Experience Lab to join our team. Someone who is future focused, able to inspire others through integrity and collaboration, demonstrating an inclusive approach. You'll build teams with skills aligned to our Group Strategy and purpose creating new and better ways for the organisation to change at pace.
Job Description
Job Title:Adviser Experience Lab Product Owner
Business Area: The Digital Waterfront Platform, Insurance, Pensions & Investments
Salary: £101,932 - £160,000
Location: Edinburgh or Bristol
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office location.
About this opportunity:
The Digital Waterfront Platform within the Insurance, Pensions & Investment Business Unit is central to delivering the critical elements of our recently launched strategy to drive customer and adviser engagement through compelling digital experiences. The platform manages the experience of our customers across multiple channels - for end consumers, advisers and colleagues, and co-ordinates the development of consistent experiences in these channels across our business.
Within the Digital Waterfront Platform, the Adviser Experience Lab will lead on the transformation of the digital experience for our Financial Advisers. We have ambitious plans to modernise the experience and the range of services we offer to our Adviser base, including a lot of underlying infrastructure upgrading. Our aspiration is to become the best loved partner to Advisers with personalised digital experiences, data-led relationship management and industry leading service that enables end Customer success.
Working alongside a Lab Engineering Lead and Intermediary Distribution, the Lab Product Owner will set the plan that delivers the Adviser Experience strategy.
What you’ll be doing:

• Supports development of Platform and Lab objectives and key results and provides product performance and benefits realisation data.
  
• Inputs into business 4YOP, customer plan and tech roadmap as required.
  
• Defines and prioritises Platform epics, features and stories which support Product strategy.
  
• Shapes the overall Product Vision.
  
• Owns Product roadmap, ensuring change compliance of overall Product.
  
• Accountable for leading all aspects of product change governance (e.g. CMIA / SPFIA activities), business readiness activities. (e.g., training and comms)
  
• Building a capable leadership team while investing in workforce development.
  
• A leader in the Platform with line management responsibilities for more junior Product Owners.
  
• Leads a team that deliver quality improvements to the products that supports delivery of the platform objectives and key results.
  
• Supports the Integrator in the development of dependencies across labs and platforms.
  
• Working with Intermediary Distribution to define, iterate and deliver the Adviser Experience strategy.
  

Why Lloyds Banking Group:
If you think all banks are the same, you’d be wrong. We’re an innovative, progressive business that’s shaping finance as a force for good. A bank that’s encouraging its people to innovate, explore possibilities and grow with purpose.
The UK is completely underprepared and under-protected when it comes to longer term financial planning with 35% of people don’t have enough savings for even a basic retirement. In Insurance, Pensions and Investments, we'll change this. It is the right thing to do, and Scottish Widows is uniquely placed, with reputable brands and products to support the Group’s 26 million customers.
What you’ll need:

• Product Ownership - You'll be accountable for platform backlog through leading cross functional teams to deliver simple and complex tech changes to its products, therefore we'll need you to have strong experience of Product Ownership to deliver platform backlog, ensuring quality performance and innovation to deliver successful products.
  
• Partner Management - Manages internal and external partner expectations and business sponsorship, quickly establishing credibility and encouraging trust and ongoing collaboration. Ability to anticipate and mitigate issues together with shaping collaborator views to gain long-term commitment to current and potential future change.
  
• Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
  
• Leadership & Culture - Uses situational judgement and experience to advise on a broad range of cultural topics (e.g., ethical leadership and accountability), using strategies such as deep listening to ensure the colleagues of the Bank are engaged. Understands the importance of organisational change in this space and works with the appropriate function to facilitate this. You'll inspire delivery whilst encouraging simplicity and developing confidence & trust.
  
• Experience in transforming the digital experience for Financial Advisers - An understanding of key industry trends and how technology can be used to deliver for our customers would be beneficial
  

About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background or identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, offer a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, please just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual performance-related bonus
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous family leave policies
  

The pension landscape is being revolutionised by technology, and this is an opportunity to be at the forefront. Could you be who we're looking for?! Apply today and find out more...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.