Address
Form of workJOB TITLE: Product Owner
SALARY: £73,262 - £85,190
LOCATION(S): Edinburgh or Leeds
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time, at one of our office sites
About this opportunity
Colleague Waterfront Lab sits at the intersection of colleague and customer experiences across IP&I. We're passionate about how we service our customers. Currently focused on our contact centres, providing innovative solutions to our clients across various sectors. We're a dynamic and diverse team who share a vision of redefining customer experience and bringing value for our stakeholders. We're a fun-loving and collaborative culture that values learning, feedback, and innovation.
What are we looking for from you?
We're building a collaborative, empowered and inclusive team who can connect with our purpose and deliver for our customers.
We're looking for a driven, innovative and experienced Product Owner.
You'll be working closely with Lab leadership to help shape strategic objectives and achieve the best value outcomes for your product. You'll be confident, highly motivated and with a passion for working with people and technology.
Key responsibilities for the role:
Responsible for defining, prioritizing, and delivering the product vision and roadmap for our new contact centre solution.
Work closely with the development team, the business stakeholders, and the end-users to ensure that the product meets their needs and expectations.
Apply agile principles and practices to manage the product backlog, facilitate sprint planning, review, and retrospective sessions, and communicate progress and risks.
Conduct user research, market analysis, and competitive benchmarking to identify and validate customer problems and opportunities.
Define and measure key performance indicators and business outcomes for the product and ensure alignment with the strategic goals.
Why Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.
Skills needed for this role:
You have at least 5 years of experience as a Product Owner or a similar role in the contact centre or related industry.
You have a consistent track record of delivering successful products using agile methodologies and tools.
Strong knowledge of the contact centre domain, including the operational, technical, and regulatory aspects.
Excellent communication, collaboration, and stakeholder management skills.
A creative and analytical mindset, with the ability to think strategically and tactically.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
