After Care Coordinator

Working with one of the UK's leading social housing providers we have an exciting opportunity for an experienced Customer Service Advisor / Customer Care Coordinator.

Working in our clients new build housing team, you'll work with residents and build partners alike, though the standard 1 year defect period, to provide assistance in managing the defect process across the development programme.

It's a fantastic environment with some brilliant perks!
Looking for flexibility & the ability to work from home a day a week? How about 2 days a week? Every week! (sometimes it can even get to 3!) With the remaining 2 days per week, working alongside the small and close-knit team, in the regional office in Warrington.

Hours are somewhat flexible too.
37 hours a week. Typically from 0830 to 1630 but with some considerable flexibility, so long as the department is running smoothly and targets are being hit!

The role is initially on a 6 months fixed term contract basis. However, there is the desire to extend this to a permanent contract, should workload allow & the 6 months prove a success.

The role will typically involve the logging, monitoring and general management of the standard 12 month defect period, engaging with external delivery partners (contractors & house builders) to build & maintain relationships which ensure the defect period is as smooth as possible for both the company & the resident.
You'll be liaising around & confirming appointments with residents and contractors, following diagnosis of defects.

You'll (ideally) be experienced in new build housing or the wider construction industry, from an After-Care / Customer-Care perspective, preferably with experience of working for a house builder or contractor, in a busy After-Care team, liaising with customers & new home owners in the process outlined above.

For more information, contact Kris Convery or find me on LinkedIn. I’m always happy to have a chat via DM if you prefer or it’s easier during working hours when it may be difficult to chat on the phone.