After Sales Support

Come and join our One Great Team here at Cleethorpes Beach Haven!
As part of our Holiday Home After-sales Support Team, you will be…
- Liaising with customers pre and post purchase to create a world class experience, supporting holiday home purchases
- Managing snag lists, jobs controlling, making sure all jobs are logged & allocated out and completed within a strict timescale
- Organising each department involved with holiday home handovers to make sure holiday homes are sited, connected, tested, cleaned & to customer satisfaction with-in strict timescale
- Holiday home checks, completing a pre handover check list making sure holiday homes are ready for handover
- Completing handovers with customers, demonstrating how the holiday home works. Boiler, heating, appliances, lights, trip switches, alarms etc
- Post handover check-ins with owners making sure their experience so far has been world class
- Regular stock checks making sure stock is up to standard and ready for sale. Logging/reporting any work with our after-sales team to complete
- Accepting holiday home deliveries, bringing into stock & creating PDI reports for the after-sales team
- Organising offsite sales/collections and signing holiday homes off the park
What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 
Salary: Competitive plus benefits
Experience and Qualifications 
You may already have experience working in a Holiday Home Sales environment or as an After-sales Advisor for an Estate Agent, Lettings Agent or a Car Dealership which is great! All we are looking for is…
- Personable, confident and able to build relationships
- Great communication & organisational skills and experience in a customer facing environment
- Highly competent computer skills, with the confidence to learn new systems & databases quickly (we’ll give you all the training you need)
- Pro-active, organised and able to work on own initiative
- Evidence of previous administrative roles
- Able to work under pressure and to deadlines
Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 
What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We aim to offer flexibility where we can, with full or part time hours. Our Holiday Home Revenue Administrator working hours are usually 40 to 45 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 
What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk