Sales Support Execute

PepsiCo UK is home to some of the world's most loved food and drink products. Making every day favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in more than 200 countries and territories. The company generated $86 billion in net revenue in 2022. We pride ourselves on being a great place to work and in 2023 have been awarded the Times Top 50 Employers for Gender Equality (formerly Times Top 50 Employers for Women) for the 18th year in a row and Top Employer for the 12th year in a row.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com
About the role:
To support the Direct Sales Team to ensure smooth processing of orders through multiply methods, lead on customer engagement regarding managing issues and solutions, thoroughly record and analyse data in order to improve the customer management process to aid retention.
RESPONSIBILITIES:

• Lead on investigating customer complaints end to end(missing/damaged stock) etc liaising with keeper to ensure the customer is responded to and solution achieved within 12 hours.
• Liaise with 3rd parties around analysing and improving customer service by attending and inputting into regular review meetings.
• Inputting of all customer orders received via APP, Voicemail and windowsill.
• Answer incoming Telesales calls, directing the customer to the correct Keeper, taking down the order details if unable to forward the call.
• Processing sample requests and arranging delivery for field based teams.
• Updating and recording credit tracker daily /weekly/monthly.
• Updating and recording Trade Issues daily /weekly/monthly.
• Supporting new business set up, re accounts etc.
• Processing orders and dealing with enquiries received through the answer machine daily.
• Any other support to the direct sales team as is reasonable within the role.

KPI/Measures:

• Talk time.
• 100% accuracy on processing of orders and setting up new accounts.
• 100% accuracy tracking queries and credits.
• Dealing with customer complaints within 12 hr turnaround.

QUALIFICATIONS:

• Attention to detail, accuracy of information is essential.
• Ability to self organise and prioritise tasks.
• Computer literate.
• Ability to work in a fast paced environment and multi task.
• Ideally previous experience of NAV 2016.
• Interpersonal skills for talking to customers and company employees.

Opportunities:
We are committed to learning and development opportunities in order to create a culture of lifelong learning.
We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.