AddressIntro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The role is a part of the London Heathrow Customer Services team within our International division. You will support a group of Team Leaders in delivering a safe and first-class airport experience to our customers. You are expected to have an understanding of all areas of Customer Services and work flexibly across all functions. This position will involve a significant amount of standing, walking and greeting customers in a variety of roles within Customer Services, while reporting into and taking instructions from the Team Leaders.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Provide a consistently high-quality customer service ensuring a seamless experience at all contact pointsPerform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC)
Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift
Conduct relevant administrative duties e.g. ATAC, preflight and post flight departure
Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
Promote and sell AA services and products to our customers
Attend and complete all compulsory training by given deadlines
Adhere to and promote safe working practices all times
Carry out any other reasonable duties consistent with the post
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Possess excellent interpersonal skills
Possess a solution orientated approach
The ability to resolve conflicts professionally within time constraints
The ability to handle a stress environment effectively and work with minimum supervision
Possess a strong customer focus and enjoy face to face contact with customers
Be able to be a representative of the Company at all times
Be well groomed appearance & adhere to the uniform standards at all times
The ability and willingness to work in a shift environment (including weekends, bank and public holidays)
Be reliable and punctual
Be compliant with all American Airlines policies and procedures
The ability to communicate both written and verbally to a high standard
Be in possession of a valid BAA airside pass
Be GSAT trained
The willingness and ability to successfully complete all relevant training
Be in possession of a valid DVLA driving license, post holder must be willing to apply for a BAA driving license as and when required
The willingness and ability to train and hold a valid BAA jet bridge permit as and when required
Preferred Qualifications- Education & Prior Job Experience
Computer knowledge including Microsoft Word, Excel and email
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
