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SalaryFreightserve recruitment are looking for an Import Supervisor for a well established busy Freight Forwarder. The position is based in the Sunbury-on-Thames area.
Supervising a team of 6 Air & Ocean Freight Operators handling Air and Ocean shipments, focusing on best-in-class customer service with excellent people management skills.
Main responsibilities will include overseeing and managing the following key elements -
Customer service - to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners.
Customs & Operational Compliance - to ensure all shipments are in-line and comply with the regulations set out in Country of Origin and UK customs. Work with the respective stakeholders to ensure all staff are clearly trained and up to date with legislation. Responsibility for auditing and maintain a quality output.
Commercial Awareness - to understand and use the current carrier rates to ensure profit margins. Ensure processes to align with company operational and financial targets.
Build Customer Relationships - ensure the retention and growth of key accounts and local customers through delivery of operational and customer excellence including attending customer visits.
Department Operational Performance - Assisting the Import Manager to lead the Import freight team, monitor performance to ensure customer service requirements are achieved including regular department review meetings.
Must have a solid background in Import Air & Sea Freight Operations and Customs and excellent systems knowledge including CHIEF/CDS and ideally CargoWise.
Hours: Monday - Friday 09:00 - 1730
Company benefits include 23 days holiday, private healthcare and bonus.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
