Airport Manager - Man/Ncl & Jer

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Airport Manager - Manchester, Newcastle and Jersey

Do you want to lead motivate and inspire others to success?

This is an exciting opportunity to join the Worldwide Airports Directorate in this operational role as Airport Manager - Manchester, Newcastle and Jersey!

You'll lead a team of professionals at your airports to develop and enhance every element of the customer experience within your airports. As the eyes and ears of BA, you will be our leader on the ground, making a difference to the operational and customer performance daily across your airports.”

What you’ll do:

• Act as Local Emergency Coordinator (LEC) to support, maintain and action the Station Emergency Response Plan.
• Ensuring the highest standards of safety, security and compliance are maintained at your airports; including adherence to all applicable regulatory structures and processes, all of which contribute to BA’s safety management system.
• Conducting regular above and below wing audit inspections for your stations, ensuring required follow-up is actioned within the required timeframes.
• Ensure your airports achieve annual punctuality metrics and contribute to your cluster and regions overall operational performance, implementing operational performance improvement plans for stations not achieving key punctuality metrics.
• Ensure customers receive the highest standards of customer service at all touch points through their airport journey, with service shortfalls identified and addressed within an appropriate and timely manner.
• Represent British Airways interests at the airport; AOC, Monthly Airport Authority Account Meetings and Government Regulators.
• Ensure that the quality of services delivered is in line with service level and contractual agreements. Obtain the highest level of performance and motivation through successful communication and influencing skills.
• Ensure all local resources are utilised in such a manner that customer satisfaction and revenue are maximised, and efficiency is increased within given constraints.
• Work together with fellow Airport Managers and your Regional Airports Manager, as well as the wider WWA community, to drive continuous improvement through sharing knowledge, best practice, pushing boundaries and learning from success and mistakes.
• Ensuring that communication between internal and external stakeholders is maintained and act as the ”eyes and ears” for British Airways at your airports.
• Communicate effectively and efficiently with RAM, RGM, Global Operations regarding all potential/actual operational constraints/issues, always with the best interests of our customer in mind.
• Be willing to support the operation, where required and is deemed reasonable outside of normal office hours, acknowledging the 24/7 nature of our operation.

What you’ll bring to British Airways:

• You will have a desire for continued learning and development in role and be able to apply this whilst in role to further grow and enhance your skills and capabilities.
• You will bring to the role a positive can do approach to demonstrate being operationally driven and customer service focused - leading from the front.
• You will be inquisitive and tenacious in your approach to problem solving, demonstrating your own ability to quickly get to grips with new subject matter.
• You will regularly demonstrate the ability to collaborate with others to achieve common goals - with experience working cross functionally in an open and collegiate manner, both with internal colleagues at all levels of the organisation, as well as key external stakeholders.
• You will demonstrate your ability to remain committed and willing to persevere.
• You will be someone, who demonstrates self-motivation as well as also having the ability to motivate internal colleagues as well as external teams.
• You will be an advocate for British Airways across our Scottish network!

Your experience:

Airport operations experience or exposure to operational decision making.

Experience of managing suppliers in an operational environment

A proven track record demonstrating experience of decision making whilst balancing the complex needs of the operation, our people and the business.

Experience in building strong and effective relationships in an operational environment.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.