Analyst, Eclient Services, Fx

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an individual to join this team in the role of Analyst, eClient Services, FX.

The role holder will also ensure the HSBC values are present in everything they do, both individually and as an organisation. This will be achieved by consistently displaying the behaviours of: Dependable and do the right thing, Open to different ideas and cultures, Connected to customers, communities, regulators and each other.

The position of eCS within Distribution Platforms is to ensure our clients (Internal / External) have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.

As a member of the Global eCS team, the successful candidate will be responsible for the following aspects of a client’s journey:

·- Ensure our clients have a seamless enablement experience on HSBC’s proprietary and non-proprietary systems.
- Monitor and resolve daily client issues related to various Distribution Platforms services including; Evolve, FlexRate or any of the FX or FI Multi-Dealer platforms (trading platforms), Evolve CRM Platform, Customer Performance MI (revenue allocation), Symphony (Client Communication System) and Transactional FX.
- Responsible for the client’s technology connectivity and their relationship with our Digital offerings.
- Understanding of the front-to-back systems flow and infrastructure of HSBC.
- Understanding of trading and electronic risk management capabilities of HSBC and External Markets.
- Working in a very high-paced, high risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise.
- eCS is a single Global team operating a 24 * 5.5 support model – an ability to work with and support colleagues in all locations is essential to being effective in this role.

- Strong MI & Presentation skills.
- Multi task - Ability to work on more than one platform.
- Ability to simplify complex tasks in easy formats and communicate in a simple manner.
- Demonstrate product testing skills and come up with logical analysis and conclusions.
- Experience in a scripting language would be an added advantage to help automate parts of a process. 
- Excellent MS office Skills – Excel and Power point.
- Coding Skills – Alteryx, Tableau, VBA, SQL, Python, Java, C++, R, NLP.

The base location for this role is Edinburgh.

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an on-going basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com 

Telephone: +44 207 832 8500