Application Managed Service Pre-Sales Director

About Operate
Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC's unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.
About the team
Operate Digital is the central function that creates and runs technology. We also transform the way our clients use technology in delivering assets to our clients across a wide range of business processes. Working with industry leading, alliance partners across architecture, development, and multiple other technologies, we interact with all technology platforms and provide tangible technology delivery at scale.
About the Role
Operate Digital is seeking a highly skilled and experienced Senior Application Managed Service Pre-Sales Director to join our esteemed team. As a Senior Application Managed Service Pre-Sales Director, you will play a critical role in driving our Application Managed Service solutions and strategy. You will collaborate closely with our sales teams to understand client requirements, design innovative solutions, and demonstrate the value of our Application Managed Services. Your extensive technical expertise, deep understanding of application management, and proven track record in delivering successful solutions will be instrumental in shaping our offerings and driving client success. This role requires exceptional leadership, strategic thinking, and the ability to build strong relationships with key stakeholders.
Essential skills and experience

• Proven experience working as a Senior Application Managed Service Pre-Sales Solutioning professional or in a similar senior-level role within an IT Service Provider or Managed Services Provider.
  
• Extensive knowledge and expertise in application management, including application support, maintenance, and enhancement.
  
• Strong familiarity with ITIL technology-based environments and a track record of delivering successful Application Managed Service solutions in an ITIL environment.
  
• Demonstrated experience in leading and mentoring a team of Application Managed Service Pre-Sales Solutioning professionals, driving their professional growth and ensuring high-quality deliverables.
  
• Exceptional communication and presentation skills, with the ability to effectively convey complex technical concepts to diverse audiences, including C-level executives.
  
• Strategic thinking and problem-solving abilities, with a proven track record in assessing client needs, developing innovative solutions, and driving business outcomes.
  
• Strong leadership skills, with the ability to inspire and motivate teams, build collaborative relationships, and influence key stakeholders.
  
• Proven ability to work in a fast-paced, dynamic environment, managing multiple priorities and delivering results within tight deadlines.
  
• Willingness to travel as required for client meetings, conferences, and industry events.
  

Role description and responsibilities

• Lead and develop the Application Managed Service Pre-Sales function, providing guidance and expertise in designing and architecting complex Application Managed Service solutions.
  
• Collaborate closely with business development teams to understand client challenges, objectives, and business requirements, and develop tailored Application Managed Service solutions that align with their strategic goals.
  
• Drive the design and architecture of scalable, secure, and reliable Application Managed Service solutions, ensuring compliance requirements are met.
  
• Develop and present compelling proposals and presentations that effectively communicate the unique value proposition of our Application Managed Services, positioning them as transformative tools for our clients.
  
• Collaborate with the business development and finance teams to develop competitive and profitable pricing models for our Application Managed Services. Consider factors such as market demand, service complexity, and value delivered to clients.
  
• Define and establish SLAs that clearly outline the performance metrics, response times, and service guarantees for our Application Managed Services. Ensure that the SLAs are realistic, achievable, and aligned with client expectations.
  
• Collaborate with the finance team to develop revenue forecasts for our Application Managed Services, considering factors such as client pipeline, contract renewals, and upselling opportunities. Monitor and analyse revenue performance to identify areas for improvement and growth.
  
• Act as a trusted advisor to clients, providing expert guidance on application management best practices, industry trends, and emerging technologies.
  
• Stay abreast of the latest advancements in application management technologies, methodologies, and industry trends, and leverage this knowledge to continuously enhance our offerings and maintain a competitive edge.
  

If you are a highly accomplished and visionary professional with a passion for application management and a desire to make a significant impact, we invite you to join our team at Operate Digital. As a Senior Application Managed Service Pre-Sales Solutioning expert, you will have the opportunity to shape our application management strategy, drive innovation, and lead the way in delivering transformative solutions to our valued clients.