Guest Service Manager

Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable. This is an exciting opportunity to work in the hospitality industry and be part of a dynamic team. Duties: - Greet guests upon arrival and assist with check-in and check-out processes - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints in a professional and timely manner - Process reservations, cancellations, and modifications accurately - Maintain accurate guest records and ensure confidentiality of personal information - Coordinate with other hotel departments to ensure guest satisfaction - Assist with concierge services such as booking transportation, making restaurant reservations, etc. - Handle cash transactions and maintain accurate cash drawer - Ensure the lobby area is clean, organized, and presentable at all times Requirements: - Previous experience in a customer service role, preferably in the hospitality industry - Excellent communication skills in English (multilingual skills are a plus) - Strong interpersonal skills with the ability to build rapport with guests - Knowledge of hotel operations and Guest Services - Ability to handle difficult situations with professionalism and empathy - Proficient computer skills for reservation systems and other hotel software - Strong attention to detail and organizational skills - Ability to work independently as well as part of a team Benefits: - Competitive salary based on experience - Opportunities for career growth within the hospitality industry - Training provided to enhance Guest Service skills - Employee discounts on hotel stays and amenities If you are passionate about providing exceptional Guest Service and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Guest Service Agent!

Job Type: Full-time

Salary: £28,000.00 per year

Benefits:

• Employee discount
• Employee mentoring programme
• Free parking
• Life insurance
• Referral programme
• Relocation assistance
• UK visa sponsorship

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Work Location: In person