Application Support & Data Analyst

The University of Sheffield delivers life-enhancing research, innovation, and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services, and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team. You will be the Application Support and Data Analyst for the Level 3 Support Team, within the Corporate Systems Product team. This team is responsible for the system administration and technical support of a broad range of applications and systems across the Corporate Systems Product areas portfolio. You will play a critical part in identifying problems, issues, and appropriate solutions to drive forward improvements. The Product team prides itself on providing excellent customer service and this role will be an integral part of this. An excellent team player, you will be keen to share ideas and able to work collaboratively through building strong relationships with colleagues, both within the team and across the institution. We are seeking candidates with excellent practical knowledge of the Tribal SITS product, including data imports and global updates, as well as having an understanding of SQL - and the willingness to learn and develop their knowledge. As this role involves troubleshooting and diagnostic analysis to resolve incidents, you will also need experience/knowledge of data analysis, using a number of tools, for example Excel, Google Sheets, SQL, SRL (a Tribal SITS reporting tool). This is an excellent opportunity to work in an exceptional University, within a creative and innovative team who have the drive and determination to design and deliver sector-leading products and services to our wide customer base.  What We Offer: 41 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days. Up to 5 days of paid time off to cover emergency caring responsibilities. A commitment to work life balance including, flexible working opportunities and hybrid working where possible. A highly competitive pension scheme. Discounts at participating shops and cinemas, and a cycle to work scheme. A commitment to your development, with programmes, learning modules and mentoring schemes. An inclusive and diverse workplace. A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more. We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience. To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.