Address
Form of work
SalaryJob details
Department
The Registry
Responsible to
AFEC and Apprenticeship Support Team Leader
Location
Kedleston Road, Derby Campus
Salary
£23,343 to £25,143 per annum (for exceptional performers, there is scope for further progression up to £28,914 per annum)
Closing date
Monday 15 April 2024
Contract type
Permanent
Post type
Full-time
Adaptive working type
Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.
Reference
0147-24
About the role
An exciting opportunity has become available to join the Further Education (FE) and Skills team within The Registry as an Apprenticeship Support Advisor. This role is based within a busy Apprenticeship Support team and will assist with the administration for supporting the apprenticeship journey across the University of Derby. You will work closely with the Operational Compliance Manager to create a strong process for compliance of apprenticeships.
For further information and informal enquiries regarding the role, please contact Bettina Crofts, Operational Compliance Manager - Skills and Apprenticeships via b.crofts@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Principal accountabilities
- Co-ordinate, manage and process apprentice sign ups, change of circumstance and exits ensuring all required documentation for audit purposes has been received and is accurate and compliant.
- Create, update and manage apprenticeship records (e.g. Individualised Learner Record (ILR), Digital Apprenticeship Service (DAS), Learner Record Service (LRS), apprentice files, evidence packs) in line with funding agency requirements.
- In an advisory capacity support internal and external stakeholders on relevant policies, procedures and quality audit requirements and provide information as required.
- Develop robust processes and checks to validate apprentice and employer data to support funding claims .
- With the Operational Compliance Manager be responsible for MIS and the production of all associated reporting to identify starts, leavers, achievements, completions, achievement rates, out of funding etc.
- Lead on and develop processes to support the apprentice and employer survey cycle including their distribution, return, analysis and the reporting of outcomes.
- Work closely with College Relationship Co-ordinators and College Student Centres on all aspects of apprenticeship compliance to ensure all required documentation for audit purposes has been received and is accurate.
- Support apprentice and employer events as required.
- Undertake any required Continued Professional Development to support the role and continued compliance with funding agency requirements.
- Any other duties commensurate to the role
Person specification
Essential Criteria
Qualifications
- A levels or equivalent work experience
- Maths GCSE 4-9 or equivalent
- English GCSE 4-9 or equivalent
Experience
- Experience in a busy administrative environment
- Experience of working in a customer service environment
Skills, knowledge & abilities
- IT literate
- Confident with analysing data
- Ability to manage multiple activities/projects and successfully deliver within set deadlines
- Initiative and judgement to resolve and respond to many problems independently
- Ability to work as part of a team and alone
- Good written and verbal communication skills
- Accuracy and attention to detail
- Ability to work towards conflicting deadlines in a busy environment
- Proven communication and interpersonal skills and the ability to influence and negotiate
- Manage own time/prioritise work effectively
- Willingness to positively react to change and learn new challenges
- Strong customer focus
- Flexible attitude and approach to tasks
- Able to work on own initiative
- Have a methodical work approach/eye for detail and the ability to set high standards for self and others
- Confident in the use of MS Office and all associated database/software functions
- Able to think problems through into positive solutions
Business requirements
- Willingness to work flexibly and be responsive to business needs and customer expectations
- Willingness to positively respond to change and learn new challenges
- Willingness and ability to undertake occasional late/evening/weekend work at busy times
- Willingness and ability to occasionally work at each location where the FES activity is located
Desirable Criteria
Qualifications
- Academic or vocational (business administration) qualification/s at Level 4
- Management/business/customer care qualification
- IT qualification
Experience
- Previous senior administration experience
- Education sector experience
- Experience developing and implementing policies and procedures at an operational level
Skills, knowledge and abilities
- Knowledge of Apprenticeships
- Working knowledge and understanding of systems and services in an FES environment
- Education sector experience.
- Familiar with government systems for supporting apprenticeships advantageous.
- Presentation of management information for decision making.
Benefits
As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.
