Area Manager

The vacancy

This is an exciting new opportunity for a Senior Customer Support Manager to join the charity, who will pay a key role in designing and shaping customer support within the DofE.

We are changing the way we support our Volunteers, Parents, and other external stakeholders, by creating and establishing a new team to answer inbound calls, emails, and online queries.

About you:

You will be an experience leader in customer service ideally within a service industry, with a good understanding of systems and processes for enquiry recording data.

You will be a strategic thinker with the ability to develop and execute customer care strategies and the expertise to use data to drive decisions and identify improvements.

Customer-centric mindset with a commitment to delivering outstanding service to our stakeholders and the ability to identify, develop and implement improvements.

Previous experience recruiting motivating and leading team members with the finesse to remain calm and focused under pressure.

What will you get in return?

From day one we offer excellent staff benefits including a competitive salary, generous pension, 25 days holiday plus bank holidays and 3 days paid director days over the Christmas shutdown, volunteering leave, Healthcare cash plan, employee assistance programme, extensive online training programme, plus many more. 

If you are a dedicated and visionary leader ready to make a significant impact for a brilliant business, we encourage you to apply today.

How to apply:

If you would like to learn more about this opportunity a full Job description can be found on our careers page.

The deadline for applying for this role is:  25th February – Midnight

First Interviews will be:  Week Commencing 4th March - Virtually via Teams

Second Interview will be:  Week Commencing 11th March – in person, location to be confirmed.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo the following checks: an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check