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SalaryAbout The Role
Bidvest Noonan is seeking a skilled and experienced Accommodation Manager to oversee multiple departments and services at Imperial College London (ICL). The Accommodation Manager will be responsible for driving operational excellence, managing cross-functional teams, and ensuring the delivery of high-quality services across designated areas within the campus.
Key Responsibilities
Operational Leadership:
- Lead, direct, and oversee the operations of multiple estate, including facilities management, cleaning and other support services.
- Develop and implement strategic plans, policies, and processes to optimize operational efficiency and service quality.
- Lead weekly and monthly meetings with clients.
- Continuous improvement and innovation initiatives.
Performance Management:
- Set performance goals, KPIs, and targets for each department or area under supervision, monitoring progress and taking corrective actions as needed.
- Conduct regular performance reviews, identify training needs, and provide coaching to drive continuous improvement and employee development.
- Train, induct, supervise, and support the team.
- Conduct audits and inspections on machinery and equipment
Client Relationship Management:
- Build and maintain strong relationships with key stakeholders, including senior management, department heads, and client representatives at Imperial College London.
- Act as the primary point of contact for client communication, feedback, and issue resolution to ensure client satisfaction and alignment with contractual expectations.
- Ensure client satisfaction and address areas of concern or opportunity.
- Quote for new services and ad-hoc works.
- Benchmark services for best value.
Financial Management:
- Develop and manage area budgets, forecasts, and financial reports in coordination with the finance department to ensure cost control and financial sustainability.
- Analyse financial data, identify cost-saving opportunities, and make recommendations for resource allocation and budget optimization.
- Quote for new services and ad-hoc works.
- Ensure budget controls and best value for money.
Quality Assurance and Compliance:
- Ensure compliance with all relevant standards, regulations, and policies governing operations, health and safety, and service delivery within the designated areas.
- Conduct regular audits, inspections, and compliance checks to monitor service quality, identify areas for improvement, and mitigate risks.
- Maintain compliance by keeping contract documentation up to date.
- Ensure adherence to company policies, procedures, and standards.
Team Development and Engagement:
- Recruit, train, mentor, and motivate department managers and staff to foster a culture of collaboration, accountability, and performance excellence.
- Promote a positive work environment, encourage teamwork, and recognize employee achievements to enhance morale and retention.
- Encourage and promote team spirit and development.
Qualifications and Requirements
- Bachelor's degree in Business Administration, Hospitality Management, Facilities Management, or related field; relevant certifications or postgraduate qualifications are a plus.
- Proven experience in operations management, facilities management, or related field, with a demonstrated track record of managing multiple departments or areas effectively.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Excellent organizational skills, with the ability to prioritize tasks, meet deadlines, and manage competing demands effectively.
- Proficiency in financial analysis, budget management, data interpretation, and report generation.
Join Bidvest Noonan at Imperial College London as we work together to create a positive and impactful environment for staff, students, and visitors alike. Your skills and dedication are crucial in shaping the exceptional experience we provide on campus.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities
