AddressOur new Assistant Director Admissions has a crucial role to play in the fast-developing story of Birmingham City University, overseeing the best possible customer experience for prospective students.
You will lead a large team in managing applications and queries from thousands of people who want to study at BCU, ensuring the most effective and professional processes to convert their interest into enrolments and continue the University’s growth. Your role in overseeing our Enquiries team places you at the centre of customer service across the student journey.
Technically strong and with a proven ability to identify opportunities and challenges through data, you will also have an eye on how we might do things differently – the innovations and emerging technologies that could make our work even better.
The Assistant Director Admissions is part of the Senior Leadership Team, deputising for the Director when required, and undertakes a vital role in how BCU is positioned as a compelling destination for prospective students.
BENEFITS
In return for your dedication and hard work, you can expect great ongoing personal and professional development plus the following main benefits:
- Generous annual leave entitlement – 40 days including bank holidays and Christmas/New Year closure
- DC Pension Scheme, known as “BCU Support Services Retirement plan”
- Sickness/absence entitlement
- Library facilities on all campuses
- Life Assurance
- Personal Accident
- Travel card scheme
- Car parking
- Cycle to work scheme
- Car share scheme
- Catering facilities
KEY RESPONSIBILITIES
Your expert oversight will ensure the management of high volumes of applications at pace, with careful attention to detail, quality control and a keen on eye on regulatory governance.
You will have a consistent focus on ensuring an outstanding customer experience.
As Admissions lead for the University, you will communicate regularly with internal audiences, providing expert advice at a senior level and work closely with the academic community in the best interests of the applicants and the University. Some of your key responsibilities will also include:
- Provide strategic leadership and operational oversight of Admissions across UG and PG markets, and various modes of study, managing peaks in demand.
- Lead and develop our Enquiries team, aligning the insights they secure with the work of the wider Marketing and Communications department, informing continuous improvement in our application and conversion activity.
- Develop and maintain crucial data related to the student journey for use in improving customer service.
- Drive the development and implementation of the University’s offer making strategy.
- Play a key strategic and operational role in the delivery of Confirmation and Clearing across the University each year.
- Establish a customer service culture, seeking feedback from academics, students and stakeholders and adjusting services to reflect customer needs and requirements.
EXPERIENCE
- First degree plus post-graduate qualification or significant comparable experience
- Demonstrable and deep understanding of admissions and student recruitment in the Higher Education sector
- Evidence of operating effectively at senior management level, with the ability to lead a high performing team.
- Strong communication and inter-personal skills – written and verbal – with proven ability to engage with and influence senior colleagues.
- Resilience and the ability to remain calm, professional and focused at all times.
