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Form of workAbout The Role
Role Overview:
The main role is to work part of the BAU support team to provide on-site AV technical support for a client based in London. You will provide a high level of customer service skills to the client to help support them with their AV requirements and technologies.
Key Responsibilities:
- Day to day BAU support of the AV / VC facilities including sound reinforcement, projection, lighting, web streaming, video conferencing, maintenance & repairs
- Support the team with day-to-day meeting support including testing meeting room systems prior to clients arrival
- Prepare equipment for events and meetings as required
- Provide support on an individual basis to users at all levels of seniority
- Assist with high level audio/visual quality of presentations - optimisation of content aspect ratios/resolutions and file formats to suit space
- Attend and remain on station for important events where required
- Offer support and assistance to clients via phone and in person
- Assist and support the client in the use of fixed and portable audio-visual equipment
- Maintain total confidentiality relating to information received for presentations and broadcasts etc.
Desirable skills:
- Good technical knowledge of AV/VC technologies
- Willing to undertake training and examinations to improve their technical knowledge
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
