Auditor - Complex Injury

The purpose of this role is to support the delivery of technical excellence in Complex Injury Claims by undertaking technical audits and providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Complex Injury Lawyers.

Compensation Package

A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme*, Tech Scheme*, Season Ticket Loan*, Car Parking Scheme*, Gym Flex*, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days)

The auditor will do that by undertaking audits within the unit in order to:

• Assess file handling performance against, and in line with, internal technical standards.
• Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
• Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors
• Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)
• Identify and assess areas of financial leakage or other risks for the business
• Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit
• Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required

Contribute to the continual development and improvement of CIC’s technical performance levels by:

• Identifying common trends within audit findings
• Recommending and where appropriate contributing to training and upskilling to CIC
• Providing constructive feedback and mentoring to individuals or teams
• Identifying quality issues and providing technical input into the incident reporting process

Key Accountabilities
Generic

• Familiarity with client guidelines and required service level agreements
• To ensure compliance with client SLA’s
• Attention to detail
• Identification of incorrect actions taken on files
• Trend analysis
• Writing reports

Technical

• Reviewing documents and assessment of evidence in complex and catastrophic injury claims (technical)
• Identification and assessment of strategy in complex and catastrophic injury claims (technical)
• Identification and assessment of required investigative actions (technical)
• Reserving complex and catastrophic injury claims (technical)
• Evaluation and assessment of prospects and risk

Working Hours
17.5 hours per week, flexible working pattern available. Primary location for this role is flexible but monthly in person reports required in Bolton/Manchester.

Recruitment Criteria:

• Has an understanding of complex and catastrophic injury claims
• Has an understanding of motor and EL/PL claims
• Has experience of running a complex and catastrophic injury caseload
• Clear and effective communicator
• Ability of report writing
• Ability to work under pressure and to target
• Ability to self-organise and self-prioritise
• Ability to maintain concentration and pay attention to detail
• Ability to remain clam under pressure
• Ability to remain fair and objective at all times
• Good level of IT skills

Required Soft Skills:
In order to support the delivery of technical excellence in CIC the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key. Excellent soft skills are required to ensure the teams see the process as a development opportunity rather than a stick to beat them with.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected
We are Dynamic
We are Innovative
We succeed together