Automotive Claims Assessor

Overview:

Great opportunity for an onsite Automotive Claims Assessor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role working in a friendly and supportive team, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary.

Responsibilities:

• Liaising with customers and appointed garages regarding servicing, MOTs and repairs

• Selecting garages to carry out work and agreeing cover for claims

• Assessing garages diagnosis for repair work, ensuring labour and parts quotes are reasonable

• Regularly updating and advising customers on bookings and warranty issues

• Resolving any issues or complaints as positively as possible

• Maintaining a high standard of customer service

Requirements:

• Previous customer service experience either within an automotive, motor claims or office environment

• Good knowledge of vehicle parts

• Any experience of vehicle warranty/insurance claims would be highly advantageous

• Friendly and polite telephone manner

• Confident computer skills and strong attention to detail

• Able to work well under pressure

Benefits

• Bonus scheme - realistic to achieve

• Onsite parking

• Regular competitions and perks

• Monthly social events

• Regular access to CEO

• Free MOT and service

• Company pension

• 22 days holiday + BHs

If you think you are suitable for this role, then please click 'APPLY’ now!

Recruitment Note:
Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.