Bars General Manager

Position

Bars General Manager - The Waldorf Hilton London

The Waldorf Hilton London
is an iconic & historic London hotel built in the late 1800, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from Covent Garden, The Royal Opera House and Trafalgar Square.

As a Bars General Manager you will be overlooking two outlets within the F&B Department of the Waldorf Hilton London;
Good Godfrey's Bar & The Wild Monkey.

What will I be doing?

As a Bars General Manager, you are responsible for managing the operations within your outlets to deliver an excellent Guest and Member experience. A Bar Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage The Good Godfrey's & The Wild Monkey Bar operations
• Ensure optimal allocation of resources between the departments
• Maintain exceptional levels of customer service
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to COS and Payroll
• Develop menus and overall departmental offering with other members of Food and Beverage team

• Ensure that pricing is market led, relevant and engineered to deliver optimal profit.

• Maintain an awareness of consumer trends and competitor activity to ensure our propositions maintain their relevance.

• Develop short, medium and long term sales, marketing and promotional plans for the Bar

• Promote, establish and maintain a regular customer base and ensure all information is communicated to staff

• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement

• To ensure effective communication by attending meetings as required and holding staff meetings and briefings on a regular basis to impart information

• Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact

• Responsible for recruitment, team engagement and retention activities within the department

• Conduct and oversee regular performance reviews for all staff, ensuring feedback is fair, detailed constructive and considered and ensuring appropriate follow-up actions are agreed
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation
• Be environmentally aware

What are we looking for?

A Bars General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Outlet Management experience, preferably in a Hotel environment (Department Manager level)

• An inspiring Leader, able to motivate and guide a team to consistently exceed Guests' expectations

• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Project management
• Bar refurbishment or opening experience

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We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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