Benefit Operations Pension Support Officer

Benefit Operations Pension Support Officer

Salary - £33,945 - £38,223 (Grade 6)

Hours - 37 hours per week

Contract type - full time, permanent post

An exciting opportunity has arisen to appoint a Benefit Operation Pension Support Officer within the fund’s Operations team who will be responsible for the consistency and quality of the casework processed by the Benefit Operations teams.

The Fund is one of the UK’s largest pension funds providing, from it’s ‘state of the art’ new building at i9 in Wolverhampton, local authority pension benefits for employees across the West Midlands. The Fund manages and administers the pension interests of over 330,000 scheme members, 800+ employers and currently has over £20 billion in assets under management.

Responsibilities will include:

• To deal with all complex individual member benefit queries and calculations raised by the teams. Provide day-to-day support on how the regulations apply in individual complex cases identifying solutions through research and experience of the regulations and system, working closely, if required, with the Technical team where process or system changes are required. Development and maintenance of a technical log, providing a database of these complex cases and responses to help future management of similar cases. 
• Develop and maintain a technical understanding of the operational processes and procedures, with the ability to problem solve and provide solutions on a risk management basis, ensuring effective dissemination and communication to all key stakeholders as required.
• Co-ordinate and manage the training of new and existing staff and the management and implementation of an annual programme of training for Benefit Operations staff, liaising with external providers and the internal workforce development team as required.

The ideal candidate will be a highly organised, flexible and have significant pensions knowledge. They will have excellent communications skills and have the ability to demonstrate outstanding customer service.

 In return we offer excellent development opportunities, plus a range of benefits that include a career average pension scheme.

For more information please email WMPFRecruitment@wolverhampton.gov.uk or to apply for this post please visit the following website:-

www.wmjobs.co.uk

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empowers employees to maximise their performance and productivity, whilst maintaining a healthy work life balance.  Roles with a fixed workstyle work in a fixed permanent council location.  Roles with a field workstyle are usually allocation where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location.  Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Diversity 

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents. 

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Silver Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees. 

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post. 

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders 

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support 

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here

Attached documents
Benefit Operations Pension Support Officer.pdf