Bilingual Nurse Case Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

Job Summary

The Nurse Case Manager (NCM) will support patients and treat healthcare professionals via our Patient Support Program (PSP).

This is a unique and rewarding nursing role that will touch on multiple therapeutic areas namely Oncology and MS, and therefore, we are seeking individuals who are passionate about making a meaningful difference in patients' lives with prior experience in these therapeutic areas. In this role, the individual is to act as a single point of contact for physicians, clinic nurses, and patients. This role includes customized administrative and clinical support for physicians and patients, sometimes within their offices, as the NCM is the face of the PSP and takes full ownership of patient onboarding and supports the ongoing needs of patients and Health Care Providers (HCPs) throughout the entire treatment journey. Some duties include but are not limited to patient education on disease state, medication (including side effect management), injection training, adherence support, reimbursement help and adverse event reporting.

The focus of this position is to ensure rapid access to medication through a truly exceptional experience for prescribers, clinic staff, and patients. This is a work from home position with some travel to clinics required as establishing and cultivating strong relationships with the healthcare provider community is a critical part of this role.

Primary Location: Ontario (GTA), Canada

Travel: 20% (may vary based on business requirements)

Our Base Pay Range for this position

$48,600.00 - $91,000.00

Specific Responsibilities

• The Nurse Case Manager (NCM) will be the primary program contact for prescribers, often within their offices, to support patient enrolment into the program and reimbursement activities as needed
• The NCM is primarily accountable for building strong relationships with all key stakeholders (patients, HCPs, etc.)
• The NCM will gather all pertinent and appropriate information and complete necessary documents in a concise, organized and professional manner.
• A thorough understanding of pre-treatment work-up is required prior to the start of any biologic or specialty medication (eg, TB testing, imaging, bloodwork)
• Ability to assess patient's readiness to receive a biologic medication (eg, health checklist, vital signs)
• Must be capable of effective communication strategies to deliver appropriate information about the disease state and the prescribed medication; assess knowledge levels to fill any gaps in the patient's knowledge
• The NCM will ensure that they are following patients on behalf of the physician offices to support adherence to treatment regimens
• Ability to liaise and collaborate with internal partners beyond the program team, including pharmacy, manufacturer sales reps, medical colleagues, clinic teams, etc. to support all elements of the patient journey.
• NCM is responsible for escalation management in cases where assistance beyond program scope is required.
• Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing the unmet needs of patients and HCPs
• As a central participant in the patient circle of care, the NCM has a role in providing pertinent and relevant updates to physicians and clinic staff and will work closely with the Client and Program Manager
• The NCM will participate in continuing medical education events that are relevant to their professional development

General Responsibilities

• Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management.
• Work is often performed in emotional situations
• Physical risks are minimal; COVID-19 protocols require strict adherence
• May require operation a vehicle to support clinic visits
• Remote working capabilities, including an appropriate office space allowing privacy for confidential conversations

Minimum Qualifications

• Nursing degree or equivalent
• Registered and in good standing with the College of Nurses of Ontario
• 1+ year of RN experience in a hospital setting and/or 1+ year of Patient Support Programs (PSP) experience
• 1+ year of experience in/with Oncology and/or Multiple sclerosis (MS)
• Valid Driver's License, current auto insurance policy and access to reliable transportation, for regional travel
• Bilingual in English and French both verbal and oral communication

Key Competencies

• Experience in bio-pharmaceuticals, sales and/or customer relationship building is considered a strong asset
• Experience in immunology, rheumatology, dermatology, and gastroenterology is an asset
• Experience with biologic medications, including pre-workup requirements is an asset
• Thorough knowledge of adult learning principles and training to support injection training, patient disease and medication education, and appropriate adherence support
• Comprehensive knowledge of assigned product lines; training will be provided
• Substantial knowledge of personal computers and accepted business software (ie MS Office: Word, Excel)
• Possesses a high level of motivation to go above and beyond stated requirements to ensure an exceptional experience
• Understands the importance of and demonstrates a commitment to personal and professional growth
• Understands and applies techniques to manage and prioritize multiple priorities
• Understanding of the company's vision, organizational structure, culture, philosophy, operating principles, values & code of ethics; training will be provided

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$48,600 - $81,000

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

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McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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