Bilingual Sales And Dispatch Associate

TG Supplies (www.tgsupplies.co.uk) is a rapidly expanding supplier of garden structures and associated building materials, catering to both online customers and those who visit our physical store locations. We pride ourselves on delivering top-notch value for money offering the highest quality pergolas, hardware and roofing products available in the UK.

Job Description:

As a Bilingual Sales and Dispatch Associate, you will play a pivotal role in managing our various selling channels, including online marketplaces, our e-commerce platform, and in-store sales. Your responsibilities will encompass a wide range of tasks to ensure efficient operations and exceptional customer service. This is a permanent full time position for the right candidate.

Key Responsibilities:

- Manage and maintain product listings on online marketplaces and our e-commerce store, ensuring accuracy and consistency in product information and pricing

- Process customer orders received through different channels, including online and in-store purchases

- Pick products from inventory for order fulfilment and prepare them for shipment

- Print shipping labels, ensuring timely delivery to customers

- Provide exceptional customer service by responding promptly to customer inquiries via email, resolving issues, and addressing any concerns or questions

- Assist customers in-store by providing product information, offering recommendations, and completing sales transactions

- Collaborate with team members to achieve sales targets and contribute to the overall success of the business

- Demonstrate a positive "can-do" attitude, adaptability, and willingness to learn in a fast-paced environment

Requirements:

- Knowledge of at least one foreign language with preferred languages being: Polish, Hindi, Cantonese/Mandarin, Turkish. Other language speakers are welcome to apply.

- Fluent spoken and written English

- Must have the right to work in the UK

- Previous experience in administrative, office or sales roles is preferred

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Excellent communication skills, both written and verbal, with a customer-focused approach

- Proficiency in using a computer

- Ability to work well independently as well as part of a team, with a proactive and collaborative mindset

- Attention to detail and accuracy in handling orders, inventory, and customer inquiries.

- Flexibility to work in a dynamic environment with shifting priorities and deadlines.

- A genuine interest in delivering exceptional service to customers

Nice to have:

- Creative mindset

- Knowledge of Photoshop, Illustrator, video editing software

- General marketing skills and willingness to contribute to promoting new products and services

Benefits:

- Competitive salary based on experience

- Opportunities for career advancement and professional development within a fast-growing company

- Positive and supportive work culture with a focus on teamwork and success

We offer:

- Annual salary of £23,900 - £28,000

- 28 days holiday allowance (bank holiday inclusive)

- Consistent work pattern being Monday to Friday from 8am to 4:30pm

- 45min break

Join our team at TG Supplies and become a valued member of our dynamic and growing organisation. If you are ready to take on the challenge and excel in a fast-paced environment, apply now to embark on a rewarding career journey with us!

Job Type: Full-time

Pay: £23,900.00-£28,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ilkeston: reliably commute or plan to relocate before starting work (required)

Language:

• fluent English and at least one foreign language (required)

Work Location: In person

Expected start date: 07/05/2024