Billing Team Manager - Ref23513

Billing Team Manager - Salford Quays Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Billing Team Manager.Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, candidate referral scheme......Our Billing Team Manager.......Is responsible for leading the team providing billing delivery. The individual is responsible for creating, implementing and enforcing policies and procedures across the business that ensures effective and reliable invoicing in a timely manner for the benefit of the business and its customers. This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team. Implement a suitable "Operating Rhythm" in the business, backed by solid written processes, procedures and reporting, such that the Billing Team operate on a continuous cycle using consistent processes. Operating rhythm to include issuing accurate daily or weekly reports in order to ensure all billing opportunities are maximised and that the team are fully conversant with the requirement of each contract including specialist billing through customer web portals. Developing and overseeing billing KPI's including disputed invoices and held invoicing. Month-end closing of the billing group information and ensuring no carry over post month of held invoices and calls awaiting PO above agreed set KPI. Interface with internal customer service on customer inquiries and disputes. Report process flow issues to Customer Service Director, revenue integrity and assurance - ensuring maximum billing accuracy and minimising revenue leakage, review billing opportunities on dead sites. Minimizing order to cash time by ensuring accuracy of billing and minimisation of credit notes and credit rebills. Revenue reporting / ad-hoc analysis. Attend contract mobilisation meetings and ensure re-mobilisation of contracts that have significant variations. Maintain the customer charter and customer services function ensuring the achievement of customer complaint resolution KPI's. Ensure all customer billing reports are issued in a timely manner and updates provided to clients. Manage the monthly scheduled billing extracts to ensure all are completed by Set deadlines and timetable set by Clients is met. Who We're Looking ForIn addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this opportunity, we are specifically looking for candidates who offer: Proven ability to perform strategic planning and priority setting for a billing department. Minimum 2 years experience in a Management / Leadership role in a billing discipline (or similar). Proven track record for improving process efficiencies and solving problems. Strong leadership skills with an ability to motivate direct reports. Excellent analytical and problem solving skills. Ability to manage multiple projects concurrently Personality - Energy, Drive and Enthusiasm to succeed. How we Attract, Reward & Retain Our EmployeesAt Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.Basic salary up to £34,000 subject to experience Royal London Pension Life Assurance 4x Salary 25 Days Paid Holidays Paid Birthday Holiday Candidate Referral Scheme (up to £1,000 per successful recommendation) Mental Health & Well-being Scheme Employee Recognition Scheme Onsite Gym Free Parking on-site Development and progression opportunities About Marlowe Fire & SecurityFrom initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditation's available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold. About Marlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc.Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers.Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Businesses Include: Marlowe Fire & Security Group Marlowe Fire & Security Alarm Communications Griffin Fire Hadrian Technology Marlowe Kitchen Fire Suppression FAFS Fire & Security MJ Fire Morgan Fire Protection Victory Fire Clymac Marlowe Smoke Control Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.RIGHT TO WORKMarlowe Fire & Security Group do not offer Right to Work Sponsorship.If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.