Booking Clerk

Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company Overview

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Shift Pattern: Monday - Friday (09:00-17:00)

Salary: £22,308 Per Annum

Due to continued growth, our Minworth site are now recruiting for a Booking Clerk to join the fast-paced and friendly team on a full-time permanent basis!

Currently located in Wolverhampton (WV4 6UD), this team are in the process of permanently relocating to Sutton Coldfield (B76 1AF) as of early Spring 2024. Therefore, the commute to Wolverhampton would be required for the first months of employment until the relocation process is fully complete.

As aBooking Clerk, you will contribute to the success of the site by ensuring customer queries are dealt with in a timely and professional manner and to the satisfaction of the customer. As mentioned, we pride ourselves on achieving a high standard of customer service excellence at all times and so excellent communication skills are a must for this position.

Key Duties of a Booking Clerk include:

• Arranging all outbound delivery bookings on behalf of our clients.
• Liaising with clients via email and telephone to arrange necessary bookings.
• Adding accurate delivery information to our transport management systems.
• Logging any delivery issues, delays or failures to assist with monthly reporting.
• Communicating professionally with clients and the team regarding any delivery issues, cancellations or delays.
• Producing packing and label instruction sheets via our Excel template.
• Updating confirmed bookings, transport and pricing information accurately on the internal system and customer web portals.

• Excellent communication and customer service skills, with the ability to build rapport with internal and external colleagues.
• Proven experience working with transport and hauliers would be desirable, but not essential.
• Strong data entry skills and attention to detail as you will use various platforms including websites, spreadsheets and warehouse systems.
• Proven ability to effectively prioritise work load in order to meet set deadlines.
• High level of numeracy is advantageous.

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!