AddressBookings & Logistics Coordinator - Events, Film, TV Equipment
Location: West London, UK
Salary: £27,000 - £32,000 Plus Benefits
Intro…
Based in West London, we are a dynamic and growing business within the TV & film sector.
We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our small and vibrant team.
You may have worked in media production, media events or as a runner or junior assistant and are looking to prove your scheduling and administration skills and to make more connections in the TV and Film industry. If this sounds like you, we’d love to talk!
Role Info…
Client Bookings Coordinator - Film & TV Equipment
London W3
£27,000 - £32,000
8 hour working day (between the hours of 8am and 6pm)
Reporting to: Production Support Team Manager
Full time, permanent.
About us…
Based in West London, we are a dynamic and growing business within the TV & film sector. We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our dedicated and vibrant team.
The role in more detail…
You will be responsible for creating and managing client’s orders from first point of contact through to off-hiring, invoicing and assisting with the daily logistics of organising drivers and vehicles into their runs for the day.
This is a diverse and fast-paced role that thrives on excellent communication, organisation, attention to detail and teamwork. You will be responsible for ensuring the smooth support of productions for all the big brands and broadcasters like: Nike, John Lewis, Sony, Amazon, Netflix, BBC, ITV, SKY.
We are a well-respected company known for going above and beyond to help our customers have a successful shoot, so this role requires a compassionate and people-focused person.
So, who are you?
You may have a year or 2 in the industry, as a runner or perhaps have experience in a similar role with the ability to learn quickly. Training is provided.
Ideally, you would have a proven history of working in a customer-focused, time-sensitive and detail-oriented role. You will need to be able to work with a team to respond quickly and calmly to last-minute changes in priorities. The successful candidate will have these attributes:
+ Naturally friendly
+ Flawless attention to detail
+ A positive, can-do attitude
+ Strong ability to empathise with the client at all stages of their journey
+ Fluent in English, written and spoken
+ Pro planet and sustainability initiatives
+ Live within 45 minute travel of London W3
Key Duties:
+ Providing first-rate customer care to a range of clients and stakeholders
+ Excellent communication skills, both in email and over the telephone
+ Using our bespoke systems to book orders and organise deliveries
+ Providing customers with advice and technical support to help them run successful shoots
+ Managing orders from quote stage through to scheduling delivery and collection
+ Acting as first point of contact to resolve any customer queries or complaints, escalating where appropriate
+ Providing remote out of hours customer care (on a rota system - approx 1 week per 6 weeks)
+ Accurately preparing, sending and processing quotes, invoices and loss & damage reports
+ Navigating stock allocations and shortages to ensure orders can be fulfilled
+ Liaising with our warehouse and drivers to manage and monitor orders
+ Generating invoices and using online payment system to request and process payments
+ Assisting the Logistics Manager with the daily logistics of organising drivers and vehicles
+ Performing other general administrative tasks when required
+ Understanding our key sustainability objectives and representing that to our clients
Key Skills:
+ Confident and professional telephone manner
+ Proficient working knowledge of Microsoft packages Outlook, Excel and Word
+ Unparalleled attention to detail is essential
+ Ability to multitask and prioritise under pressure
+ A proactive and patient approach to handling customer enquiries
+ Confident memory and knowledge retention, anticipating customer needs and requirements
+ A team player with a sunny disposition and positive can-do attitude
+ Knowledge of the London area and the industry / client base is beneficial but not essential.
Benefits:
+ Working with a dynamic and supportive team
+ 22 – 25 days holiday pro rata (plus bank holidays)
+ Job Type: Full-time, Temporary
You may have worked in the following capacities:
Bookings Coordinator, Logistics Coordinator, Office Coordinator, Customer Service, Media Graduate, Film Production, Media Events, Runner.
Job Types: Full-time, Permanent
Salary: £27,000.00-£32,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
