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Form of work
SalaryDo you want a career in Business Administration?
You can help create a greener UK
A greener, more environmentally-friendly UK is possible – and we’re making it happen.
As an Apprentice Business Administrator at SUEZ, Recycling and Recovery UK, you’ll support the business in several areas, including customer services and mobilisation. You will also perform general administration duties.
Our Business Administration Apprenticeship roles are offering the candidate a great opportunity to learn and develop with SUEZ as a company.
What will I be doing?
Be the first and main point of contact for all new and existing customer enquiries, taking incoming calls and emails from both Internal and External customers
Deliver first time resolutions where possible and collaborate with internal departments to obtain appropriate information to resolve the matter for the customer
Log inbound/outbound call details in the call handling system for audit purposes
The responsibility to deliver accurate contract information to ensure all services are accurately set up on internal billing systems
To support in maintaining and competing works orders within our customer portals where required
To support on providing customer data such as reports, waste transfer notes and other copy documents for compliance
Be responsible for the group email inbox and deal with/re-direct any enquiries accordingly
Carry out filing, scanning and general organisational tasks for the team
What are the requirements/qualifications?
Ideally the job holder will have some previous administration experience and must be computer literate; able to use databases and Microsoft Office to at least an intermediate level
GCSE Maths and English Language at Grade C or above.
Excellent communication and listening skills
They will be required to complete tasks to deadlines in a busy environment and have excellent organisational skills.
Some experience of problem solving and dealing with internal and external customers helpfully and courteously would also be advantageous.
Work well as part of a team but can also work on their own using their own initiative
Who we are
At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services.
We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.
