Address
Form of work
SalaryYour role will be to assist the complaints handling team in processing customer account reviews and associated administrative duties, this includes data entry, composing letters and ensuring accurate record keeping.
Main Duties:
Data Entry
Record keeping
Interpretation of content of letters received to identify customer concerns
Consideration of Moorcroft policies and process to identify any shortcomings
Reporting on compliance and customer service issues identified
Working with other team members and other departments to complete investigations of customer accounts.
Developing knowledge of UK Regulatory framework (including FCA/ICO)
Maintaining training record and continuous personal development
Company Benefits:
Office based role within a friendly team
Access to our online discounts platform - this includes over 850 major retailers such as Boots, Selfridges, ASOS and Morrisons to help you save money all year round
Employee Assistance Programme provided by Bupa - 24/7 access to confidential telephone helpline services by counsellors, referral to trained nurses via Bupa Anytime Healthline, counselling access and much more to ensure our staff have all the support they need
Long service awards
Additional holidays to reward long servic
Training
Business Administrator Level 3 Apprenticeship Standard, including:
Functional Skills Maths Level 2 (if required)
Functional Skills English Level 2 (if required)
Qualifications required
GCSE passes in both English and Maths (grade C/4 and above)
Skills required
Communication skills
Basic Microsoft Office skills
Customer Service skills
Prospects
Opportunity to join the Compliance Team full time after the
apprenticeship ends.
Qualification / Standard : ST0070 Business administrator
Duration 16
