AddressWe have an exciting opportunity for a Business Analyst to join our Transformation team here at Domestic & General. The role will lead the requirements and scope definition for our Sales, Client, and Payment Portfolio initiatives
Working collaboratively with stakeholders, technical and business SME’s to explore strategic themes and shaping early propositions into a set business requirement
The successful applicant will:
- Own the creation and articulation of business requirements feeding into and supporting the subsequent design for programme delivery teams.
- Ensuring standards are met which clearly describe the scope of the proposition, supports the transition from business requirements to solution design and shows a ‘clear line of sight’ from strategy to execution and business benefits realisation (through mapping to OKR’s & KPI’s)
- Be responsible for defining, preparing, and modelling the current and future state (‘as is’ and ‘to be’) business process flows that can be used to clearly identify gaps, required change, associated impact and help define priority. Support the principles, direction, and standards as it relates to the existing business process framework
- Work with the Enterprise Architects to assist with developing a structured strategy and business design relating to the platforms and technology based on business needs and strategic direction, to ensure integrity to programme/portfolio design
- Collaborate with Product Managers and Product Owners to transpose requirements into User Stories so they can be delivered by Product Teams
Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.
Key role responsibilities:
- Support the development of the business strategy through programmes of work
- As part of the wider BA community support organizational strategic reviews and framework alignment
- Determine and own business requirements and scope for assigned projects
- Determine and own business requirements and scope for the programme
- Engage and work with the wider D&G architecture team, programme directors and 3rd party consultancies as required
- Key participant within Agile teams and Waterfall delivery teams
Desirable Industry Experiences and Knowledge:
- Digital Sales Platforms
- International Payment methods and processes
- Operational front and back-office processes
- Financial Services, Insurance or Retail
- Subscription products
Skills and experience required:
- Highly capable self-starter who will need to hit the ground running, with the ability to think strategically and work at pace with a high degree of autonomy. Define and deliver clear business benefits and anchor the design for the programme or project as it progresses through an agile or waterfall lifecycle
- Enthusiastic team player with strong leadership skills will be required. Someone who can build consensus across a large and often diverse group of stakeholders. Ensure stakeholder interests are identified and addressed. Able to demonstrate a high level of political and business awareness
- Ensure a clear, confident, and collaborative manner when articulating concepts, challenges, complexities to drive standards and best practices
- Well-developed analytical thinking & problem-solving skills, with the ability to learn new concepts and integrate varying inputs, comprehend intent of business needs, and help shape the solution
- Mapping and designing customer journeys, business processes, and product storyboards for development teams to deliver a functional product
- Collaborating with designers, developers, and testers to refine and clarify user stories ready for build
We offer lots of great benefits! Some of which include:
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Training opportunities as well as clearly defined career progression
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance – employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
- Salary Finance – access to savings and borrowing through payroll
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
- Travel Loans – interest free loans to help spread the cost of annual travel tickets
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record checks.
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It’s our mission to keep your world running by delivering a service that never lets you down.
