Business Analyst

The role

We’re now looking for a motivated & experienced Business Analyst to join the Jensten Group. We can be flexible with this opportunity, so remote working is an option. The main purpose of the role is to work across all business areas on requirements specification and functional enhancements. Reporting to the Change Director, you’ll work closely with the Software Development, Data/ MI and QA Test functions- as well as providing support for management, analysis and where applicable, resolution of ‘Business As Usual’ issues and queries. Some key objectives & responsibilities will include:

• The use of formal methods to elicit requirements from various areas of the business and specify those business and user requirements. MS Devops used for user-stories ,tasks, issues.
• Successfully facilitate business process and/or requirements gathering workshops for new products or changes to existing products. Identify and drive any identified opportunities for improved efficiency and business change.
• Act as an interface between internal or external business stakeholders and their requirements and either internal or third party partner’s delivery of systems solutions in order to meet those requirements.
• Develop and maintain collaborative relationships with key partners such as IT, Project Managers, Operational Teams and 3rd party software suppliers.
• Liaises with the operational teams and IT to ensure that system changes are effectively developed in line with specifications, tested and delivered according to agreed procedures. Supports business users where necessary post-implementation.
• Undertake analysis of ‘live’ issues and obtain all necessary information to determine the cause of the issue. Ensure issues are logged and actively managed. Make recommendations and assist in prioritising issues, so that they can be appropriately addressed and resolved.
• Develop a knowledgebase of issues, so that future ones can be addressed as quickly as possible and to assist with identifying any trends that may develop over time; so that root causes can be identified and appropriate actions put in place.
• Ensures that the requirements of the groups Data Protection Policy, the principles of the General Data Protection Regulation and the requirements of Treating Customers Fairly are considered during systems and process specifications

About you

As our Business Analyst, you’ll have a strong teamwork ethic, communication, and collaborative skills with a keen eye for detail. Also having strong technical skills, you’ll work closely with other IT professionals, management, and various stakeholders within the Group. You’ll also be or have:

• Proven experience in the same or similar role.
• Insurance/ Financial industry background (essential)
• Ability to work with initiative, enthusiasm and flexibility
• Ability to work under pressure, meet deadlines and prioritize workloads
• Demonstrable Business Analysis experience across full project lifecycle
• Analytical ability to break down complex problems with excellent problem-solving skills
• Ability to create functional specifications
• Experience of working in a formal Project Management environment
• Understanding of the Underwriting and Broking processes and practices (desirable)
• Strong data & MI experience
• Comfortable working in a hybrid Agile / Waterfall approach.
• Database exposure, T-SQL (desirable)
• Experienced in using Excel at high level.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £400m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.