Business Analyst

Job summary
Join our business as a Business AnalystProvide support function to transform customer experienceWork within an established team
Job seniority: entry level
Responsibilities
• Analyse business processes and gather requirements• Craft user stories and acceptance criteria• Translate high-level requirements into actionable tasks• Facilitate communication between stakeholders• Identify and recommend solutions for business problems• Analyze existing processes and recommend changes• Utilize data to support decision-making• Assess and analyze risks• Contribute to quality assurance and testing• Gather feedback and make improvements• Research market trends and industry best practices• Manage relationships with stakeholders• Provide input on project planning• Clarify requirements and address concerns• Create and maintain documentation• Assist in training and implementation phase• Contribute to continuous improvement efforts• Define and track relevant metrics and KPIs
Requirements
• Strong communication, presentation, and coaching skills• Customer-focused with a focus on good outcomes• Analytical skills to analyze data• Experience with Excel and MI reporting systems• Basic knowledge of insurance• High level of drive and personal commitment• Experience adhering to QA guidelines in a regulated environment• Ability to excel in a fast-paced, ambiguous environment• Proficient in MS Tools and PowerPoint• Experience managing stakeholders and working in cross-functional teams
Benefits
• Competitive salary• Competitive holiday allowance• Death in Service benefit• Company pension scheme• Generous maternity and paternity leave• Flexible benefits package• Discounts on various products and services• Learning and development opportunities• Fundraising support• Commitment to environmental impact reduction• Equal opportunities employer