Business Data And Technical Support Officer

Business Data and Technical Support Officer 

Contract 3-6 months with opportunity to go full permanent. 

Hounslow (Hybrid role)

Rate negotiable 

Job role and responsibilities; 

• Produce daily, weekly & monthly reports including KPI and productivity dashboards for operational teams.
• Interrogate Data and understand business operations in order to add meaningful and relevant commentary to support data insights.
• Design and build tools, dashboards and reports to support managers within the organisation.
• Liaise with teams to develop, evaluate and improve data collections systems and procedures.
• Use own initiative regarding data analysis for business insights by taking an interest in various aspects of the business and considering inter-relationships between various datasets - such as those pertaining to e.g. fleet use, finance, operational productivity, marketing, digital analytics, etc – in order to provide additional value where may not be specifically required by management.
• Provide 1st line Technical Support to staff and escalate to specialist teams if required.
• To manually input job statuses in case where the business systems interfaces are not functioning.
• Promote good ICT practices throughout the business.
• Report on post inspections 
• Provide reports
• Act as a super user for business systems and assist in training of staff as required.
• Be responsible for regular maintenance, accuracy and integrity of all business systems
• Work with the team on systems development and implementation of other ICT projects to deliver the service improvement and efficiency.
• Any other duties as requested by the Business Systems Manager.

What they are looking for;  

• Ability to identify business needs and provide technology solutions to maximise efficiency and eliminate unnecessary processes
• Experience in producing and presenting high quality communications and reports to staff and senior managers
• Exceptional time management and prioritisation skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
• Ability to liaise with key stakeholders both internal and external
• Ability to review current systems and identify areas of improvement
• Able to deliver to deadlines and performance targets.
• Able to interpret and manage works from plans, specification and drawings