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Form of workBusiness Data and Technical Support Officer
Contract 3-6 months with opportunity to go full permanent.
Hounslow (Hybrid role)
Rate negotiable
Job role and responsibilities;
- Produce daily, weekly & monthly reports including KPI and productivity dashboards for operational teams.
- Interrogate Data and understand business operations in order to add meaningful and relevant commentary to support data insights.
- Design and build tools, dashboards and reports to support managers within the organisation.
- Liaise with teams to develop, evaluate and improve data collections systems and procedures.
- Use own initiative regarding data analysis for business insights by taking an interest in various aspects of the business and considering inter-relationships between various datasets - such as those pertaining to e.g. fleet use, finance, operational productivity, marketing, digital analytics, etc – in order to provide additional value where may not be specifically required by management.
- Provide 1st line Technical Support to staff and escalate to specialist teams if required.
- To manually input job statuses in case where the business systems interfaces are not functioning.
- Promote good ICT practices throughout the business.
- Report on post inspections
- Provide reports
- Act as a super user for business systems and assist in training of staff as required.
- Be responsible for regular maintenance, accuracy and integrity of all business systems
- Work with the team on systems development and implementation of other ICT projects to deliver the service improvement and efficiency.
- Any other duties as requested by the Business Systems Manager.
What they are looking for;
- Ability to identify business needs and provide technology solutions to maximise efficiency and eliminate unnecessary processes
- Experience in producing and presenting high quality communications and reports to staff and senior managers
- Exceptional time management and prioritisation skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
- Ability to liaise with key stakeholders both internal and external
- Ability to review current systems and identify areas of improvement
- Able to deliver to deadlines and performance targets.
- Able to interpret and manage works from plans, specification and drawings
