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Form of work
SalaryHighway Operations is the council’s civil engineering service, responsible for building and maintaining the borough’s public highway network (roads and pavements) as well as highway structures such as bridges. This Service is within the Place Department, under the responsibility of the Director of Environment and Communities and is based at the Civic Centre in Enfield Town.
About the role:
The Business & Technical Support Team currently consists of nine staff who are located in the Civic Centre and working from home on a 2:3-day basis respectively. They engage with a variety of internal and external customers and partners, and the majority of the work they carry out is to licence activity on the public highway and provide chargeable services such as vehicle crossovers (dropped kerbs), as well as process customer contact regarding the borough’s public highways.
As Support Officer - Highway Claims, the post is essential to enable the Council to process and comply with the requirements of our insurance policies. The post involves processing reports and gathering evidence in relation to third party claims and potential claims against the Council for personal injury or vehicle/property damage suffered whilst on the public highway.
About you:
You are a flexible individual with excellent IT skills and experience of working in a busy and demanding role. You pay attention to detail, are efficient, reliable and work well as part of a team. You have sound and varied experience of administration processes, including resolution of customer queries. You are polite and courteous when conversing with the public. You have the ability to ensure that a variety of tasks are completed to legislative and often conflicting timescales and standards.
As part of a multi-disciplinary team, you will be expected to gradually expand your knowledge to enable you to work flexibly and assist with other areas of work within the team so you must be able to prioritise workloads and be adaptable to change.
A regular and intrinsic part of this role requires you to speak to members of the public in English so the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role.
Professional experience of Microsoft Office and Outlook is essential, and knowledge of Microsoft Teams would be an advantage.
If you can meet challenging deadlines and deliver a high-quality service, can develop excellent working relationships with colleagues and customers both internal and external and have a passion for working in a fast-paced environment, we would like to hear from you.
If you would like to know more about the role, please contact Sonia. Gavriel on 0208 132 2746 or Sonia. Gavriel@enfield.gov.uk for an informal discussion or to arrange a visit to the team.
If you have any difficulties accessing this information, please contact Oley Taal on 0208 132 1043 or at oley.taal-gaye@enfield.gov.uk.
A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
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