Business Improvement And Performance Manager

Business Improvement and Performance Manager

Salary: Grade J - £48,474 (Level one) rising to £51,515 (level four)

Permanent

37 hours, Monday - Friday

Hybrid - Based at Loxley House but some hybrid work available

This is an exciting opportunity to join our Business transformation team to manage the ongoing development of the service plan that positively contributes to the delivery of a high-quality service to both tenants and employees. If you think you could help us make a difference, we’d love to hear from you!

Role and Responsibilities:

• Review, assess and understand customer requirements, future strategy and work to put in place intervention plans into service areas to improve performance and outcomes
• Lead the implementation of the Housing services Performance Management Framework and leverage the use of performance management software
• Embed quality and continuous improvement techniques into projects to bring about change while actively seek new and innovative ways to drive change.
• Provide subject matter expertise on all data to proactively predict and analyse data trends and drive business change where data suggests improvements
• Responsible for internal service audits ensuring compliance with ISO 9000 provisions and other audit requirements (internal/external).
• To act as main point of contact with the Regulator for the Housing Services area and to ensure all regulatory returns are submitted in a timely manner.
• Promote customer involvement in influencing, developing and improving services in their local area through the menu of involvement for tenant involvement

Minimum Requirements:

• Experience within a similar role with evidence of successful delivery of continuous improving / business transformational outcomes
• Relevant degree and/or professional qualification (or relevant experience)
• Ability to utilise Microsoft Office programmes (Word, Excel, Outlook, PowerPoint & Visio as well as in house systems such as NEC Housing and Pentana)
• Experience in analysis, interrogation, interpretation and presentation of large data sets. Able to bring meaning to data, utilising statistical analysis techniques.
• Experience of developing and maintaining a culture of quality and continuous improvement.
• Negotiation, project management and budgetary skills.

Benefits & Rewards:

As one of the largest employers in Nottingham, NCC offers a wide range of roles across a range of services. In return for your skills, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
• Smart Working – to support your work life balance.
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Please see our website for more details: Employee Benefits - Nottingham City Council Careers.

Our Commitment To Inclusion:

Nottingham City Council Housing Services is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

This post may suggest a minimum requirement for number of years of relevant or transferrable experience. We consider every application on merit and will always consider applications for candidates with more or less experience. We do also always have a range of opportunities to join NCC Housing (including roles for all levels of experience). Visit our careers pages for the full list of opportunities.

More Info & How to Apply:

Click the apply link to complete a short application and submit your CV. For more information on the NCC Housing Services team, click here: https://ncchousing.org.uk/.

This role also requires a cover letter detailing how your transferable skills meet the criteria outlined in the job description.

Closing date: Sunday 21 January 2024 at midnight – we may close this early if we receive high volumes of applications

Interview Date: Likely to be held on 24/ 25/26 January 2024 - Please note this may be subject to change

NCC Values & Behaviours:

• Across all functions and departments of NCC we have a set of core behaviours that support our aims and help us to deliver the best possible services to residents across Nottingham:
• Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements;
• Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct;
• Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements;
• Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.

Keywords: team management, leadership, strategy, performance improvements, Performance Management Frameworks, performance management software, quality, continuous improvement, projects, data analysis, compliance, business transformation, change management, technology, business innovation, business, IT delivery, IT transformative change, ICT, integration, Housing management systems, council, local authority, training, public sector, pension, Nottingham, East Midlands, housing, affordable homes, housing services