Business Intelligence Analyst, Associate

Business Intelligence Analyst, Associate

Location: Central London - 3 days on site, 2 days remote

12 Month Contract

Day rate up to £650PD Via Umbrella

Purpose of Job

The Business Intelligence Analyst will support the Service Management Lead with the ingestion and analysis of source data, the development of analytics to understand dependencies and trends, and the production of KPI and KRI dashboards which support the Service Owners to manage and drive direction of the firm’s e2e Business Services.

The Business Intelligence Analyst will work with source repository owners for key Operational, Performance, Resilience and Risk functions, the Analytics & Insight Team and Service Owners to drive the design, analytics and MI production of Business Service KPIs and KRIs. Critical to design will be the ability to maintain a tailored yet consistent thread of communication across the firm, with the ability to transverse more granular service specific measures up to more holistic Enterprise Operations / Management level, in order to enable good decision making and quality outcomes.

Accountabilities & Responsibilities

• Responsible for the creation of the Analytics standards by which Business Services are measured
• Responsible for the design of datasets and data models associated with Service operations, performance, resilience, risk and change and translating into insightful outputs
• Responsible for design and implementation of MI dashboarding and utilisation of appropriate tooling to meet demands for hard-copy presentation as well as active dynamics.
• In collaboration with key stakeholders in the provision of key service operations, develop processes and design to ensure required data is available, accurate and timely to support Analytics requirements.
• In collaboration with SM Lead and working with SO’s and SM Service Analysts support identification of key metrics both specific to the service as well as more holistic in the spirit of enterprise reporting.
• In Collaboration with SM Lead help facilitate the creation and maintenance of the Enterprise Operations Committee providing 1LoD led non-financial governance of firm Operations in EMEA.
• Responsible for the creation, publication and delivery of SM Analytics education and communication
• Collaborate with the Analytics & Insight Team to align to best practice standards
• Collaborate with the Analytics community to share ideas and insights.
• Support selection / utilisation of service management and analytics/MI/Dashboarding tooling
• Provide guidance to Business Service Analysts for the deployment and maintenance of service KPIs and KRIs
• Support the Head of SM to deliver the SM Strategy.

Knowledge, Skills, Experience & Qualifications

• Experience working with cross-functional Operational teams to identify, scope and develop data analytics solutions, ideally associated with service management
• Experience of having worked within or supported the following service management disciplines: Service Catalogue Management, Service Mapping, Service Resilience & Continuity Management, Service Third-Party Engagement Management, Service Incident Management, Service Problem Management, Service SLA Management, Service Capacity Management, Service Control Management, Service Reporting & MI, Service Change Demand Management and Service Change Management.
• Core competency in SQL along with proficiency in at least one other programming language e.g. Python
• Strong data manipulation, data preparation and data modelling skills along with solid experience of using a variety of relevant tools and techniques, ideally including Alteryx.
• Experience with using Power BI and/or Tableau to develop data driven dashboards.
• Experience of working with ServiceNow
• Experience working with cloud environments & components (e.g. AWS, Azure)
• Demonstrable experience of working on projects with diverse and complex data sets and all data types.
• Ability to manage analytics products using appropriate version control methods, experience using Git Repository would be a bonus.
• A good understanding of core mathematical and statistical concepts

Desirable

• Experience of working in the financial services industry and knowledge of data related regulatory requirements for financial service sector
• Solid understanding of the full Software Development Lifecycle (SDLC) Testing as relevant to analytics and ability to support the full project lifecycle for projects you work on including but not limited to: requirements gathering, design approvals, development, testing and release
• Experience of applying appropriate testing methodologies for analytics engineering to quality assure development.
• Experience of working with or within Service Management, Business Architecture or Transformation functions beneficial.

Due to high demand we are only able to respond to applications that meet the required criteria