Business Manager – Halton

Get Set for Helping People Towards a Better Tomorrow

At Get Set UK, we’re not just a team; we’re a community committed to making a real difference in people’s lives. We understand that real change starts with real people – which is why we dedicate ourselves to supporting individuals to make positive steps forward in their lives.

…and right now we are looking for a Business Manager to join our team in Burnley/Halton.

You will demonstrate a people-focused approach in your management style ensuring high levels of engagement from all your team members and low attrition rates. You will create an inclusive and friendly working environment where employees’ career progression and development are at the forefront of your day-to-day actions. You will lead with passion, overseeing performance, compliance, and day-to-day activities to drive excellence while actively supporting front-line duties in alignment with our strategic vision.

Join us and be a part of a mission that extends beyond the office walls – a mission that transforms lives and helps shape futures.

YOUR IMPACT:

• Ambitiously drive the operational team to achieve sustained high performance and quality of delivery in accordance with Get Set UK contracts, business priorities, and organizational culture and values.
• Be a role model for team members and inspire them to strive for success that will guarantee revenue and performance targets being met across contracts.
• Demonstrate commitment by fostering strong regional partnerships with external stakeholders and the broader business community.
• Demonstrate a willingness to learn and motivate others to develop/grow industry-specific knowledge and skills.
• Empower customers by supporting their employment journey by boosting their confidence and trust in Get Set UK as an organisation.
• Demonstrate expertise in achieving contractual KPIs from attracting customers to securing lasting outcomes.
• Deliver the contractual activities in line with the prime provider’s service delivery model and internal Get Set UK delivery model.
• Collaborate with Employment Relation Managers to uncover strategic business development opportunities rooted in caseload needs.
• Demonstrate excellence in reporting and supporting the Senior Operations Manager in tasks aligned with business needs and our overarching strategy.
• Be responsible for generating and delivering monthly management reports to the Operations Manager, Director, and Prime Providers.
• Lead daily team meetings to ensure priorities for the day are disseminated and followed up with meeting notes to ensure accountability within the team.
• Drive continuous improvement actions by conducting formal and informal observations and implementing SMART action plans to elevate delivery standards.
• Demonstrate expertise in conducting skills gap analysis and crafting dynamic development plans for your team members.
• Fuel team growth and development through monthly one-on-one meetings for all staff members, harnessing the power of the performance management framework.
• Inspire team excellence through monthly caseload reviews, ensuring customer progression and optimizing the performance pipeline in alignment with our commitment to people development.
• Empower customers through proactive collaboration with third-party providers and Jobcentre Plus leads, ensuring seamless access to specialized services.
• Demonstrate professional integrity by collaborating with the Quality and Compliance team to implement best practices and drive plans for enhanced compliance.
• Conduct thorough file checks aligned with prime provider criteria and Get Set UK’s internal compliance to ensure excellence.
• Empathetically provide quality feedback to our customers that fuels their growth and readies them for the dynamic work environment.

WHO WE SEEK:

• Demonstrate ambition and drive by being confident in working in a target-driven environment and contributing to commercial growth.
• Proven ability in fostering people development and creating a supportive and growth-oriented environment for team members to succeed.
• Demonstrate a high level of communication, empathy, and listening skills, and the ability to analyse problems and propose solutions, always putting customer’s requirements at the forefront.
• Demonstrate responsibility and a high level of professional integrity while carrying out the above-listed responsibilities.
• Strive to enhance your expertise and contribute to the company’s development.
• Bring the power of your previous experience in leading small to medium-sized teams, driving the achievement of both hard and soft KPIs.
• Ability to showcase your inspiring track record of surpassing demanding targets in the welfare-to-work or similar industry, drawing from valuable previous experience.
• Excellent ability to demonstrate a track record of success in growing the business portfolio by establishing new partnerships and connections for Get Set UK.
• A strong sense of responsibility, embracing drive and focus while focusing on commercial growth.
• Demonstrate strong communication skills by delivering clear, timely messages externally and internally.
• Excellent ability to demonstrate all the above skills and responsibilities to an excellent level.

You Share Our Values:

• You are ambitious and show this through your determination and innovation.
• You inspire those around you to take responsibility through your daily actions.
• You take pride in your daily achievements and want to support your local community.
• You are considerate to your colleagues, partners and stakeholders and collaborate well in an inclusive environment. ·
• You own your attitude, motivation and actions. You are prepared to step up and be accountable.

OUR PROMISE TO YOU:

We’re here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone.

Our workplace is dynamic, committed, encouraging, and empathetic. We believe in fostering an environment that is not just about professional growth but also personal well-being. As part of the Get Set UK team, you’ll enjoy:

• Competitive salaries that appreciate your hard work and dedication.
• Comprehensive pension schemes designed for your future security.
• Healthcare packages that prioritise your well-being.
• Gym memberships to support your physical health and mental clarity.
• An inclusive employee forum where your voice is heard and valued.
• Continuous training and development opportunities to help you grow and succeed.

Are you prepared to impact lives and embrace a role that rewards as much as it challenges? Apply now and chart a course towards a fulfilling career that changes lives daily, including your own.

We reserve the right to close applications early. Please apply early to avoid disappointment.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you.

Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner.

Job Types: Full-time, Permanent

Pay: £33,000.00-£37,000.00 per year

Benefits:

• Company events
• Company pension
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private medical insurance