Address
Form of workBusiness Support Administrator, Account Process Management (APM)
Sanderson Recruitment, Clifton Down, Bristol
£22,000 - £25,000 + bonus scheme
Sanderson Recruitment are currently looking for someone to join our Account Process Management (APM) team, a central function within our recruitment delivery process. Operating between our internal business areas and our external clients, APM create an amazing candidate and hiring manager experience by ensuring the smooth running of the day-to-day recruitment process through effective scheduling and co-ordination.
You will enjoy direct contact with our clients, receiving first-hand information on new vacancies, processing interview requests, offers of employment, contract extensions and terminations and co-ordinate the efforts of your colleagues to deliver an outstanding service. You will have your own accounts to look after, and on occasion some shared accounts, so you need to be able to work autonomously but also be a team player and be prepared to assist others when required.
Benefits
In addition to a generous basic salary and group bonus scheme, you will enjoy a benefits package which includes:
- Hybrid working
- Company pension scheme
- Flexible benefits including buying and selling holiday, Gym discounts, Cycle to work scheme, Health Cash Plan, Employee discounts
- Regular social events and the opportunity to get involved in our fund raising and community activities
- Personal development and career progression opportunities. Many members of our APM team have progressed at Sanderson Recruitment in areas such as change and transformation and account management.
Key Responsibilities
- Liaising with internal and external stakeholders via email, phone and on Teams
- Collating and distributing new vacancy information, scheduling briefing calls, submitting CV's
- Scheduling phone, video and in-person interviews for hiring managers
- Co-ordinating offers of employment, contract extensions and terminations
- Managing day to day queries, ensuring they are dealt with in an effective and timely manner
- Working towards service level agreements (SLAs) and compliance standards
- Recording data on relevant systems and databases and producing reports where applicable
- Attending internal and/or client calls to provide progress updates
Required Skills Experience
- Previous or current experience in a recruitment environment is preferable but not essential, we can provide all the training you will need to become a successful Account Process Manager
- Strong administration, prioritisation and organisation skills. You will enjoy working in a busy, fast-paced environment with deadlines to meet, yet remain calm under pressure
- Excellent multi-tasking and problem-solving skills
- Experience of using software packages including Outlook, Word, and Excel, you will demonstrate a keen eye for detail and accuracy in your work
- Written and verbal communication skills, you will enjoy working with a variety of people and be comfortable communicating to customers and colleagues
About Us
Established 40 years ago, we offer industry expertise in recruitment, solutions, consulting and executive search. The cornerstone of our business is our partnership approach. It's what brings together our four divisions, and what sets us apart.
We're all about human interactions and lasting relationships. We're flexible, agile and creative. We're collaborative - working together to understand and support each other - and our clients.
Sanderson Solutions provides RPO, MSP, Executive Search, Agency Recruitment and Project services across a wide range of industry sectors, including Financial Services, Technology, Retail and Consumer, Government and Defence, Professional Services and many more. We help our clients to hire the high-quality people who develop quickly, care more and stay longer!
We really care about building inclusive and diverse teams and welcome applications from people with varied backgrounds and perspectives. Our success at Sanderson is based on our people who bring with them a range of ideas and experiences. What unites us is the spirit of partnership, working together to deliver the best resourcing solutions for our clients.
